New Dell laptop running Windows 7 and IE8. Shortcuts to internet sites created and put on the desktop do not work. Have tried and number of sugestions we found when we googled the problem. Nothing works.

Hi AnnettePK, Why not try a different way? Click Start>Help and Support and type Favorites Bar. You will see "what is the favorites bar?" "Show or Hide the Favorites Bar" "Customize the Favorites Bar" in the results which will explain how to use it. Once you show it in IE8, you can drag and drop a current url or web address to the bar. Saving your shortcuts to favorite or web sites that you are currently visiting puts them one click away in the Favorites Bar in IE8 without cluttering your desktop. Alternatively, If you wish to have shortcuts on the desktop, save\add the web address to the favorites in IE8, minimize the IE8 window, click on favorites, select the shortcut that want on the desktop and click and drag it to the desktop. Save your shortcuts in IE8 first, then you can manage where you access them.

Hi, Thanks for your post! I want to confirm some information with you firstly. 1. Are all the shortcuts unavailable or there only some of them? 2. What is the detaild symptom or error message? The shortcuts cannot launch or the target webpages cannot display? Please enter Safe Mode with networking to see if the issue persists. I suspect there are some malwares or third-party software affect your computer. In addition, try to create a new user account as an administrator and check if the problems still there. Best Regards, Miya YaoThis posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.