We have a problem on many computers running Internet Explorer 9 and Windows 7 SP1 Professional 32-bit whereby Internet Explorer will crash when accessing certain websites, one such website is the MSN homepage http://uk.msn.com/?ocid=iefvrt. This problem can also be exemplified if one starts typing text for which to search in http://www.google.co.uk/. Internet Explorer will crash with the error message detailed below. The error occurs for many of our users in the school and I can determine no logical reason for why it starts occurring; obviously there is some event which is causing it to happen but I cannot isolate this. If a user profile is deleted then Internet Explorer will function as normal (i.e. not crash) for a (undefined) period of time, but then Internet Explorer will start crashing again. Not all sites cause Internet Explorer to crash but I should estimate that more than 70 per cent do so, but I cannot determine any connection between those that do. I am currently able to demonstrate this problem as a Domain Administrator on a test computer that has the same image as our curriculum computers, but the other users that experience this problem are normal domain accounts with roaming profiles. I am also able to demonstrate this problem using a particular roaming user. I have uninstalled Flash, Shockwave and Java. I have also run Internet Explorer with the –extoff switch and the crash can still be effected. Obviously, I can clear the crash by deleting the user profile, but the crash will start occurring sporadically afterwards. Due to the intermittent nature of this problem, I should like to get to the bottom of it. Please find details of the crash below: Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 9.0.8112.16421 Application Timestamp: 4d76255d Fault Module Name: msvcrt.dll Fault Module Version: 7.0.7600.16385 Fault Module Timestamp: 4a5bda6f Exception Code: c0000005 Exception Offset: 00009cc6 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 2057 Additional Information 1: ec73 Additional Information 2: ec73ff0af4bbb55f1036dbe9dee48ab3 Additional Information 3: 3fc9 Additional Information 4: 3fc9876e20a2dbe31b51b8a5aac9842b

hmmm... Do you have any IE Add-ons running? sometimes some bad BHOs will cause all kinds of problems. I was going to also suggest a flash issue but I see you already tried that. Make sure you are getting the latest v11 from Adobe. Other than that the last thing I can think of is some sort of operating system file (the msvcrt.dll in your crash report) that can cause this.Thank you! Computer Repair Kissimmee

hmmm... Do you have any IE Add-ons running? sometimes some bad BHOs will cause all kinds of problems. I was going to also suggest a flash issue but I see you already tried that. Make sure you are getting the latest v11 from Adobe. Other than that the last thing I can think of is some sort of operating system file (the msvcrt.dll in your crash report) that can cause this. Thank you! Computer Repair Kissimmee I'd run IE with the –extoff so cannot be an add-on. I understand msvcrt.dll to be a C++ runtime, so it might not actually be the runtime but IE causing a crash that appears in the runtime. It doesn't explain why it is happening on all of the school computers though.

Hi, According to this Event Log, We could find out that this crash is caused by the faulting module msvcrt.dll. It provides programs compiled with these versions of Visual C++ a typical set of library functions required by C and C++ programs. These include string manipulation, memory allocation, C-style input/output calls, etc. Usually, The threads or module of some applications that are not fully compatible with Windows 7 or IE 9 could be the cause of this issue. Maybe they applied for an API which can not be supported by msvcrt.dll. So I suggest you to boot the computer in Safe Mode with Networking or no add-ons Mode to determine whether the 3rd party software cause it. If the issue still occurs, please refer to the following link to disable all the BHOs. http://support.microsoft.com/kb/298931 Regards, Juke TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, According to this Event Log, We could find out that this crash is caused by the faulting module msvcrt.dll. It provides programs compiled with these versions of Visual C++ a typical set of library functions required by C and C++ programs. These include string manipulation, memory allocation, C-style input/output calls, etc. Usually, The threads or module of some applications that are not fully compatible with Windows 7 or IE 9 could be the cause of this issue. Maybe they applied for an API which can not be supported by msvcrt.dll. So I suggest you to boot the computer in Safe Mode with Networking or no add-ons Mode to determine whether the 3rd party software cause it. If the issue still occurs, please refer to the following link to disable all the BHOs. http://support.microsoft.com/kb/298931 Regards, Juke TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” Hello, I have confirmed that IE will not crash in Save Mode with Networking support. How can I determine which application is causing Internet Explorer to crash? There are so many things installed as part of the build.

Hi, You may refer to the steps in the following link to determine which application cause this issue. http://support.microsoft.com/kb/929135 Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, You may refer to the steps in the following link to determine which application cause this issue. http://support.microsoft.com/kb/929135 Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” Hello, I have used MSCONFIG to disable all non-Microsoft services and all startup entries. Unfortunately, the problem still occurs. Anything else I might try?

Hi, Have you tried to launch IE with No add-ons mode? If not, please try it. Also, you may download a tool named Hijackthis, then use this tool to disable all the BHO to narrow down this issue. Note: before fixing it, please back up the entries. http://free.antivirus.com/hijackthis/ Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Have you tried to launch IE with No add-ons mode? If not, please try it. Also, you may download a tool named Hijackthis, then use this tool to disable all the BHO to narrow down this issue. Note: before fixing it, please back up the entries. http://free.antivirus.com/hijackthis/ Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” As stated in my initial post I have run IE with the –extoff switch to no avial; IE still crashes even with no add-ons. In safe mode IE does not crash.

To demonstrate this, please see the following screenshot:

Try uninstalling IE9 and reinstalling it. To uninstall, goto Control Panel > Programs and Features > Click on View Installed Updates> Scroll down to Windows Internet Explorer 9 and double click on it. Jerry

Try uninstalling IE9 and reinstalling it. To uninstall, goto Control Panel > Programs and Features > Click on View Installed Updates> Scroll down to Windows Internet Explorer 9 and double click on it. Jerry I have uninstalled and reinstalled IE and the same problem occurs. I don't believe uninstalling IE actually really uninstalls IE as it is part of the OS

Hi, Sorry for the delay. You may download HijackThis at http://free.antivirus.com/hijackthis/, then Scan and Fix the 3rd pary stuff for a test. Note: please back up the entries you want to fix first. Additionally, please check the option "Use the software rendering intead of GPU rendering" to eliminate GPU's cause. Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Regards, Juke TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Go to IE advanced options and check "use software rendering instead of GPU rendering" option, restart IE and test. 2528233 How to Enable or Disable Software Rendering in Internet Explorer 9 926449 Internet Explorer does not start or stops responding Sumesh P - Microsoft Online Community Support

Hi, How's it going? Please feel free to give us any update.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Regards, Juke TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I am running four computers. Three with Win 7 x64, one Win 7 x32 and one Vista x64. All have the same problem with IE9. IE9 will report an error and shut down. I have rebuilt the Vista system and not installed IE9 but have kept IE8. No problems. It clearly seems to be an IE9 problem. I do not see how to completly unistall IE9 and return all machines to IE8. Please advise.

Your link to download Hijack This does not take you to where you can download it.

I also have this problem. I disabled any add-on and tested it one per one. For me problem is with Shockwave Flash Object. I have this problem in 32 bits and also 64 bits. If I disable Flash, no more problem....