Internet Explorer 8 on Windows 7 64 Bit Machine will not Save or Run any files downloaded
I have a user running Windows 7 64 bit and is having a weird issue. There is no virus on the machine from the scans I ran. the machine is working great except when she tries to download any file off the internet, if you choose save, the file downloads and cannot be found on the computer. If you have the check mark off for it not to close windows after downloading, it closes anyway. And if you choose run instead of save, the file doesn't run. I've reset the web settings, etc. I can run a file no problem that is already saved on the computer or if I copy a file from a usb drive. Any ideas?
June 30th, 2010 8:36pm

Hi harbey, Please first check if the issue occurs in Clean Boot. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue. If the issue persists, start Internet Explorer 8 (IE 8) with No Add-ons mode. To do this, Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons). Note: If the issue does not occur after you use this method, use the Manage Add-ons option in the Tools menu to determine which add-ons are causing the issue. If the issue still exists, reset IE 8 by the steps below: Note: the following steps will remove all of installed add-ons and reset IE to default settings. We need to reinstall the add-ons after resetting. 1. Click "Start", type "inetcpl.cpl" (without quotation marks) into “Search” bar and press "Enter" to open the “Internet Options” window. 2. Switch to the "Advanced" tab. 3. Click "Reset…" to reset Internet Explorer settings. 4. Check "Delete personal settings" box and click "Reset" to confirm the operation. 5. Click "Close" when the resetting process is complete. 6. Close the Internet Explorer window and restart IE to check the issue. Hope this helps. Regards, Linda Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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July 1st, 2010 10:19am

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