Internet Access unavailable
I have been experiencing some users who have not been able to access the internet but the access to internal servers etc is fine.
The only solution seems to be to give them a static IP then it comes back online, I then leave this for a while and then turn the network card back to DHCP and it seems to work fine.
We are using windows 7, but I have never seen this before.
Any ideas what could be causing this?
March 21st, 2012 8:00am
Hi,
If the issue occurs again, please help me collect the information of ipconfig /all.
At this time, please try the following methods for a test.
1. Update the network adapter driver on those problematic computers.
2. If any proxy is used, change or reset the proxy.
3. If any firewall or security software is used, disable them temporarily.
4. Reset TCP/IP and DNS by the following commands:
ipconfig /dnsflush
netsh int ip reset
Niki
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Niki Han
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March 22nd, 2012 2:08am
Hi,
Any update?
Niki
TechNet Subscriber Support
If you are TechNet Subscription user and have any feedback on our support quality, please send your feedbackhereNiki Han
TechNet Community Support
March 28th, 2012 5:27am
Hi,
As this thread has been quiet for a while, I assume the issue has been resolved. At this time, we will mark it as "Answered" as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply
this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.
BTW, we'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.
Niki
TechNet Subscriber Support
If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback
hereNiki Han
TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
March 30th, 2012 2:43am