Internal error, cannot load engine Number 2 due to error 5

I have had a StartStop transcription program for several years. I bought my Dell computer with Windows 8 (now 8.1) in late 2014. I had no problems running the StartStop program until it got a tune-up by my regular tech.  Since then, when I click to open it, I get the message: "##### Internal error, cannot load engine Number 2 due to error 5."  My tech couldn't figure it out and another tech couldn't fix it either after looking at it for hours.  StartStop could not figure it out either.

Since then, I bought a Digitope digitalizer, which converts cassette tapes to CD's. When I try to open that program the exact same error message comes up!  

So I am thinking there is something awry with certain audio programs. I am able to run another transcription program, Express Scribe. 

Any thoughts!  

The 2nd tech suggested rebooting the entire computer and reinstalling all programs, but I'm not sure I can find all my original programs. 

Thanks!

March 17th, 2015 11:11am

Hello Silent Fisher,

What StartStop transcription program do you mean?
Please share me a screenshot.

If it is a third-party software, it is recommended to contact the support of the software.

If the issue occurs after your change, please use the system restore to restore your computers system files to an earlier point in time.

http://windows.microsoft.com/en-HK/windows-8/restore-refresh-reset-pc

Best regards,
Fangzho

Free Windows Admin Tool Kit Click here and download it now
March 19th, 2015 2:38am

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