I HAVE ALREADY PURCHASED THE NEW MSN. WHEN I GO TO SIGN IN TO MSN THE POP UP STILL COMES UP TO PURCHASE MSN OR REMIND ME LATER. NEED TO KNOW HOW TO GET RID OF THE POP UP WINDOW. I HAVE VERIZON DSL WITH MSN ALL ALONG. I WAS SENT A NOTICE THAT MSN WOULD NO LONGER BE WITH VERIZON AND THAT I HAD TO PURCHASE IT TO KEEP IT. I HAVE WINDOWS XP. ANY HELP WOULD BE APPRECIATED. I WAS TOLD BY MICROSOFT THAT SINCE I PURCHASE ON A YEARLY BASIS AT A LOWER RATE THAN THE MONTHLY, I DO NOT HAVE ANY PHONE TECH SERVICE ONLY ONLINE HELP. I COULD NOT FIND ANY INFORMATION ON LINE FOR THIS PROBLEM. I DID DOWNLOAD AUTOCARE AND RAN THAT, BUT IT DID NOT TAKE CARE OF THIS EITHER.

Hi Carol Hack, The issue that you`ve posted is best answered by MSN Support. I would like you to visit the following website and select the service you are facing issues with. This will provide you with different options of getting online help.MSN Support Regards,Syed N – Microsoft Support--------------------------------------------------------------------------------------------------------Visit our Microsoft Answers Feedback Forum and let us know what you think.