Recently we encountered an issue in Lync..All lync clients received an error "Limited functionality due to outage"
All the users are unable to see contact lists and unable to access Lync functionality apart from IM. All
users are unable to see contact lists and unable to access Lync functionality apart from IM.
We noticed that the user persistent database (RTC) becomes unavailable to access and threw the below error message.
The database rtc is not accessible. (ObjectExplorer)
We ran the below command to refresh the existing back end data base updates and Access levels:
Install-CSDatabase -CentralManagementDatabase -SqlServerFqdn SQLServerName -SqlInstanceName Default
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We checked the behaviour post this command ran successfully and noticed that the access level changed as (Single user) for the RTC database.
We were trying to change the access level to (Restricted user) but the operation got stuck in the deadlock.
Followed below steps to clear the deadlock:
Stopped all lync services using command (Stop-CsWindowService) on following front end servers
Exec sp_who2
'alter database rtcdyn set restricted_user with rollback immediate' to change the RTC from single user mode to restricted user mode
Started all lync services on front end servers
Raised a case with MS for RCA for RTC database going inaccessible