I have a similar problem to others in that my daughter cannot access the itunes store or home share when parental controls are on. I operate windows XP.
I have read the same problems in the forum but they mention windows vista, not XP. The exact error message when trying to access home share is ' The shared libray 'Antonia Barlow's library' is not responding (-39). Check that any firewall software running on either the shared computer or this computer has been set to alow communication on port 3689' When trying to access the itunes store it just doesn't connect.The given solution is to go into parental controls and edit the allowed or blocked list, but I don't know what exactly to type in on the allowed web sites. Please help. Thanks1 person needs an answerI do too
October 19th, 2009 6:44pm
Hi lothlorien-lass,
Thank you for taking the time to post.
What Parental Controls are you using? Are you using a program or are you using the Content Advisor in Internet Explorer?
On the Apple support site the following sites to add have been known to correct the issue.
http://phobos.apple.comhttp://phobos.apple.com.edgesuite.net
The following link is from the Apple support site, I know the information talks about Vista but you can try to enter the above sites.
http://discussions.apple.com/thread.jspa?messageID=5930938
Thanks,Keith
Microsoft Answers Support Engineer
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November 16th, 2009 7:45pm