Remember - This is a public forum so never post private information such as email or phone numbers!Ideas:Programs you are having problems with Error messages Recent changes you made to your computer What you have already tried to fix the problem

Please

Do you have password reset disk.. If yes you can reset it.. Refer: http://support.microsoft.com/kb/321305 if all fails you can parallel install windows xp and move your data to the newly installed.

Hi.... & if I do, I have no idea. I am sure you can guess I am not a computer person. And your other suggestion is way over my head. Do you know if there is a number or site where I can contact someone directly at Microsoft? By the way are you an Oz?

I'm not sure who can see this message, but I got 3 replies, but I can't see them on my screen!!!! What do I do to see my replies????

Once again, to my 3 replies.... I can't see your answer's, and have no idea how to see them? I have searched the page I am on and don't know how see any further than my first reply. Sad face!!!! I am gonna try and find a phone number and try to call a microsoft person. But just wanted to say THANKS!!!!!

Start the computer in Safe mode and log into the built-in account named Administrator . You'll have to know the password, if any, for that account. Once in, go to Control Panel > User Accounts and change the password for your regular account.Then, restart the computer and log into your regular account with the new password. If the computer has a floppy disk drive, you can make a password reset diskBoulder Computer MavenMicrosoft Most Valuable Professional

Hello,Microsoft Support Engineers cannot help you retrieve passwords of files and features in Microsoft products that are lost or forgotten. For more information regarding this policy please refer to the sticky below. http://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/3eba3150-8742-4264-be9f-0daaad2282cdLisa Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hello,Microsoft Support Engineers cannot help you retrieve passwords of files and features in Microsoft products that are lost or forgotten. For more information regarding this policy please refer to the sticky below. http://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/3eba3150-8742-4264-be9f-0daaad2282cdLisa Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.