Hi,I think I have a virus as I can't open anything. It keeps saying windows cannot open the file and asking me to search teh web or select from the list. I have tried to run anti-virus software and download things to help from microsoft etc but I acn't open these either. Don't know what to try next?

Hi,Please follow to the letter all the directions in this thread: How to get rid of malwareHope this helps, Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo

Hi, thanks for the post. I suggest you also try a free online virus scan on the following site: http://safety.live.com Meanwhile, if you need more help with virus-related issues, please contact Microsoft Product Support Services. For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338). For support outside the United States and Canada, visit the Product Support Services Web page (http://support.microsoft.com/?pr=SecurityHome ).Sean Zhu - MSFT

Hi, thanks for the post. I suggest you try a free online virus scan on the following site: http://safety.live.com Meanwhile, if you need more help with virus-related issues, please contact Microsoft Product Support Services. For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338). For support outside the United States and Canada, visit the Product Support Services Web page (http://support.microsoft.com/?pr=SecurityHome ).Sean Zhu - MSFT