I am trying to reformat my pc but I keep getting an error that says:

"The computer started using Windows Installation media. Remove the installation media and restart your computer so that Windows starts normally. Then, insert the installation media and restart the upgrade. [DO not select !custom [advanced] to perform an upgrade. !custom advance installs a new copy of Windows and deletes your programs and settings"

What is wrong with my pc? I have reformatted a number of times but this is the first time I have ever encountered this error?


June 3rd, 2015 9:28am

Did you do what the error message suggested?  Remove the media and reboot the install should continue
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June 3rd, 2015 9:47am

Hi,

It seems that you use Upgrade media but not the clean installation media.

Please boot into Windows, insert the media and open it in Windows explorer.

Then, choose the setup.exe to install Windows.

Does it work fine now?

In addition, please let us know when did this error appeared.

June 4th, 2015 3:00am

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