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Rkill will stop all running processes, both legitimate programs and recognised nasties. By doing so, it will then allow you to run MBAM (below) to remove any infection(s). There are 4 versions of Rkill; exe, com, scr and pif. Some malware may recognise the program and stop the exe version from running, if so, try one of the others. If you can’t download it, save it to an external USB device using a different computer, then plug it in to the infected machine. It is small and doesn’t need installing, so you may want to keep it permanently on a memory stick to run it, but remember it does need a new version every so often in order to identify new infections. Before running it, disable any anti programs that are running as they may see it as a threat. Rkill doesn’t delete any programs, it just stops them from running, removes rogue entries from the registry and restarts Windows Explorer. It will take less than a minute to run and produces a log file showing which processes have been stopped. Don’t restart the computer until the infection has been removed, as any processes that Rkill stops will be restarted when you restart the computer, including, of course, any nasties that haven‘t been removed from startup. Read this, then download it from here http://www.technibble.com/rkill-repair-tool-of-the-week/ Then download the free Malwarebytes' Anti-Malware from http://www.malwarebytes.org/ Double Click mbam-setup.exe to install it. Follow the prompts but make sure ticks are placed next to ‘Update Malwarebytes' Anti-Malware’ and ‘Launch Malwarebytes' Anti-Malware’ then click Finish. Good luck.