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I Think I Got a Virus

Any programs i want to run as administrator i get the message "Support mapper database entry could not be created"

I have also tried to run a system restore and I get the message "System Restore could not start:"

Laptop is extremely slow, noisy!!! Please help

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June 7th, 2012 5:50pm
Any programs i want to run as administrator i get the message "Support mapper database entry could not be created"

I have also tried to run a system restore and I get the message "System Restore could not start:"

Laptop is extremely slow, noisy!!! Please help


Restore the computer to an earlier date using Safe Mode.
1. Restart the computer and start tapping the F8 key, select the Safe Mode with Command Prompt option. If you are asked to select an operating system, use the arrow keys to select the correct one and press Enter. Log on as an administrator or with an account
that has administrator credentials. At the command prompt, type %systemroot%\system32\rstrui.exe and then press Enter. Follow the prompts to restore the computer to an earlier date.
2. After successfully restoring the system, run your anti programs to clean up any residual nasties in the user folder(s). When the computer is clean, create a manual system restore point and name it, say, After removing a recent infection. This
new, clean restore point can be used should you have to restore again in the near future.

Need to support users over the internet? click here try our remote control online beta






June 8th, 2012 5:45am
Any programs i want to run as administrator i get the message "Support mapper database entry could not be created"

I have also tried to run a system restore and I get the message "System Restore could not start:"

Laptop is extremely slow, noisy!!! Please help


Restore the computer to an earlier date using Safe Mode.
1. Restart the computer and start tapping the F8 key, select the Safe Mode with Command Prompt option. If you are asked to select an operating system, use the arrow keys to select the correct one and press Enter. Log on as an administrator or with an account
that has administrator credentials. At the command prompt, type %systemroot%\system32\rstrui.exe and then press Enter. Follow the prompts to restore the computer to an earlier date.
2. After successfully restoring the system, run your anti programs to clean up any residual nasties in the user folder(s). When the computer is clean, create a manual system restore point and name it, say, After removing a recent infection. This
new, clean restore point can be used should you have to restore again in the near future.

There is an amazing pack of free network admin tools. click here to download it






June 8th, 2012 5:45am
Hi,


Furthermore, I suggest to use MSE to scan the machine in Safe Mode:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e1605e70-9649-4a87-8532-33d813687a7fLeo
Huang
TechNet Community Support

Need to support users over the internet? click here try our remote control online beta






June 10th, 2012 11:28pm
Hi,


Furthermore, I suggest to use MSE to scan the machine in Safe Mode:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e1605e70-9649-4a87-8532-33d813687a7fLeo
Huang
TechNet Community Support

There is an amazing pack of free network admin tools. click here to download it






June 10th, 2012 11:35pm

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