Hi

I have got issue on IM an Expert ver 1.5

When I have got enabled checkbox "Only ask me questions related to my profile" I have got every time answer: "unfortunately, nobody is available at this moment to answer your question. To ask a new question, close this window and start a new one."

When checkbox is disabled all question are going to random people.

I double checked Chapter 7 - troubleshooting from IMX_ADMIN_SetupMaintain.doc  with SQL Server Agent and Indexer - all passed. 

Is this issue is know? How to fix it?

Thank you

Log from bot.exe:

2013-04-02T15:31:18 0 PLATFORM_STARTING system Platform starting ...
2013-04-02T15:31:19 0 PLATFORM_ESTABLISHED system Platform established
2013-04-02T15:31:19 0 PLATFORM_STARTING system Registering bot ...
2013-04-02T15:31:27 0 PUBLISH_PRESENCE system Presence has been published
2013-04-02T15:31:27 0 LOCALUSER_REGISTERED system Registration complete
2013-04-02T15:31:51 0 SEARCH_RESULTS_COUNT search Returned 0 users
2013-04-02T15:31:51 0 SEARCH_RESULTS_COUNT search Found: 0 users
2013-04-02T15:31:54 0 ANSWERER_ALLOWED CORP\agiemza allowed
2013-04-02T15:31:54 0 ANSWERER_NOT_SELECTED CORP\agiemza Not selecting random user because: user disabled random questions
2013-04-02T15:31:54 0 ANSWERER_ALLOWED CORP\ocsuser allowed
2013-04-02T15:31:54 0 ANSWERER_NOT_SELECTED CORP\ocsuser Not selecting random user because: user disabled random questions
2013-04-02T15:31:54 0 QUERY_STATUS system Waited  seconds
2013-04-02T15:31:54 0 CANDIDATE_LIST RetrieveListOfCandidates available: 0 / 0 (NaN%) were available (4/2/2013 3:31:54 PM)
2013-04-02T15:31:54 0 WARNING RetrieveListOfCandidates Only asking 0 people who were online
2013-04-02T15:31:54 0 SEARCH_RESULTS_COUNT search Found: 0 users
2013-04-02T15:32:16 0 RECEIVED_CALL sip:agiemza@corp.com Received call
2013-04-02T15:32:17 0

After adding keywords and possibly a URL or two to your profile, did you run the pagecrawler executable?

Hi

I run page crawler 

I read 3 times implementation instruction and tryied 3 times on AD sql login and sql login.

Every time same issue :/

Hi

I added 5 more experts, everyone have got enabled checkbox "Only ask me questions related to my profile"

When I /ping bot I have got communicate: 302 Searcher Error, no candidates returned

On bot.exe log I see many: "Not selecting random user because: user disabled random questions"
2013-04-03T10:39:22 635005823624242352 CANDIDATE_LIST RetrieveListOfCandidates available: 0 / 0 (NaN%) were available (4/3/2013 10:39:22 AM)

Experts and content exist on UserProfiles table in Im-an-Expert_index DB

Try deleting the cache from the Admin.aspx page or delete the user from the db as followis

delete FROM [IM-an-Expert].[dbo].[usercache]where username='domain\username

-Santosh

Sorry to resurrect an old thread but I have the same issue with IM-an-Expert not finding experts when the "Only ask me questions related to my profile" option is enabled.  My bot is up and running fine using the imexpert service account, indexer is indexing fine and porting the data into the DB fine (also being run by the service account).  The SQL Agent job is running and completing without errors.   Currently my testing is just with keywords, no URL's.  I have left majority of the settings the default and only made changes to the needed DB connection string settings.  I have run the indexer many times with no errors, I have run the SQL job right after running the indexer each time.  Nothing has got this working.  I have went over the documentation too many times to count verifying everything over and over, everything checks out, yet still the bot can't seem to find experts based on the keywords I set in each profile of the 2 users I have setup.  I have tried clearing the cache as stated above both VIA the website and the SQL command, both clear the data correctly but it has no effect on this problem.  The service account has the correct DB owner rights on all 3 DB's, the Full-Text search and index are enabled and working fine.  The only difference here is this is a Lync 2013 deployment, and I am wondering if that has something to do with it.  Any help is greatly appreciated.  I have no idea what to try next and I am at the point of rebuilding the entire deployment but I do not want to do that if it is not needed.  I read and follower all instructions in the guide including the troubleshooting steps for this exact issue but all steps I have tried have no effect.  Testing with the q or q2 command yields the following

2015-02-03T11:33:04, 0, SEARCH_RESULTS_COUNT, search, Found: 0 users

Logs from the bot when asking a question show

2015-02-03T11:18:38 0 ESTABLISH_CONNECTION sip:USER1@testdomain.com EstablishConnection took 1.8281484 seconds
2015-02-03T11:18:38 0 ADD_CONVERSATION sip:USER1@testdomain.com Added new conversation to map: (sip=sip:USER1@testdomain.com)
2015-02-03T11:18:38 0 PROCESSING_MESSAGE sip:USER1@testdomain.com queued for 0.08 secs Hi there I need help getting my webcam working in Lync, who can help me?
2015-02-03T11:18:38 635585591189503046 ASKER_INIT_QUES Testdomain\User1 Hi there I need help getting my webcam working in Lync, who can help me?
2015-02-03T11:18:38 0 SENDING_MESSAGE sip:USER1@testdomain.com Sending message: '<font color=#00008B> Forwarding your question... Please wait at least a few minutes for recipients to respond. If this is a mistake, close this window to cancel this question.</font>' with contentType=text/html
2015-02-03T11:18:38 635585591189503046 QUESTION system Finding best answerers for: Hi there I need help getting my webcam working in Lync, who can help me?
2015-02-03T11:18:39 0 ANSWERER_ALLOWED Testdomain\User2 allowed
2015-02-03T11:18:39 635585591189503046 ANSWERER_NOT_SELECTED Testdomain\User2 Not selecting random user because: user disabled random questions
2015-02-03T11:18:39 635585591189503046 ANSWERER_ALLOWED Testdomain\User1 allowed
2015-02-03T11:18:39 635585591189503046 ANSWERER_NOT_SELECTED Testdomain\User1 Not selecting random user because: user disabled random questions
2015-02-03T11:18:39 0 QUERY_STATUS system Waited .5 seconds
2015-02-03T11:18:39 635585591189503046 CANDIDATE_LIST RetrieveListOfCandidates available: 0 / 0 (NaN%) were available (2/3/2015 11:18:39 AM)
2015-02-03T11:18:39 635585591189503046 WARNING RetrieveListOfCandidates Only asking 0 people who were online
2015-02-03T11:18:39 635585591189503046 STATUS_CHANGE Testdomain\User1 idle -> asker_answerer_finished
2015-02-03T11:18:39 0 SENDING_MESSAGE sip:USER1@testdomain.com Sending message: '<font color=#00008B> Unfortunately, nobody is available at this moment to answer your question. To ask a new question, close this window and start a new one.</font>' with contentType=text/html
2015-02-03T11:18:39 635585591189503046 NOBODY_FOUND Testdomain\User1 Hi there I need help getting my webcam working in Lync, who can help me?
2015-02-03T11:18:40 0 SEND_COMPLETE sip:USER1@testdomain.com (1.3125168 s) <font color=#00008B> Forwarding your question... Please wait at least a few minutes for recipients to respond. If this is a mistake, close this window to cancel this question.</font>
2015-02-03T11:18:41 0 SEND_COMPLETE sip:USER1@testdomain.com (1.4531436 s) <font color=#00008B> Unfortunately, nobody is available at this moment to answer your question. To ask a new question, close this window and start a new one.</font>

I am at my Wits end at this point.  I have tried everything with no success.  SQL version is 2008 R2 x64, IIS 7, All apps running in 2008 R2 enterprise.