IE is not opening on Windows 8.1 update 1 (Network Steve Forum)

IE is not opening on Windows 8.1 update 1

Dear Microsoft

I'm not going with Windows anymore because they asked me to go to IT Professional forum. After I installed Windows 8.1 update 1, I can't use IE anymore.

Can you please check what is causing the problem?

Description
Faulting Application Path:   C:\Windows\System32\wscript.exe

Problem signature
Problem Event Name:   BEX64
Application Name:   wscript.exe
Application Version:   5.8.9600.16384
Application Timestamp:   5215ef6e
Fault Module Name:   StackHash_4e5d
Fault Module Version:   0.0.0.0
Fault Module Timestamp:   00000000
Exception Offset:   PCH_47_FROM_ntdll+0x0000000000056B58
Exception Code:   c0000005
Exception Data:   0000000000000008
OS Version:   6.3.9600.2.0.0.768.101
Locale ID:   4105
Additional Information 1:   4e5d
Additional Information 2:   4e5d5dc6aabf76cc679d707f73217047
Additional Information 3:   c3f4
Additional Information 4:   c3f4f21ff0efa95302412e4fece51da2

Extra information about the problem
Bucket ID:   246f042acece4aa1f540c40762fd559a (81644955718)

and IE Problem

Description
Faulting Application Path:   C:\Program Files\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name:   BEX64
Application Name:   iexplore.exe
Application Version:   11.0.9600.17037
Application Timestamp:   5312c26d
Fault Module Name:   StackHash_4e5d
Fault Module Version:   0.0.0.0
Fault Module Timestamp:   00000000
Exception Offset:   PCH_A5_FROM_ntdll+0x0000000000056B58
Exception Code:   c0000005
Exception Data:   0000000000000008
OS Version:   6.3.9600.2.0.0.768.101
Locale ID:   4105
Additional Information 1:   4e5d
Additional Information 2:   4e5d5dc6aabf76cc679d707f73217047
Additional Information 3:   c3f4
Additional Information 4:   c3f4f21ff0efa95302412e4fece51da2

Extra information about the problem
Bucket ID:   0be8e3cf67aece9dd6f7dbeae9132d27 (81629067711)

Please make sure that Windows 8.1 IE 11 works properly because everytime it opens, It crashes all the time.

I want Microsoft to fix this problem immediately otherwise I'm going with Ubuntu.

April 9th, 2014 7:13am

http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/internet-explorer-has-stopped-working-windows-81/0f5ee993-79a2-4da5-938f-7179d0a2b112?page=2

yeah same here i posted about this issue here at this link above i get the same error stack hash.

Problem Event Name:   BEX64
Application Name:   iexplore.exe
Application Version:   11.0.9600.17037
Application Timestamp:   5312c26d
Fault Module Name:   StackHash_4e5d
Fault Module Version:   0.0.0.0
Fault Module Timestamp:   00000000
Exception Offset:   PCH_2E_FROM_ntdll+0x0000000000056B58
Exception Code:   c0000005
Exception Data:   0000000000000008
OS Version:   6.3.9600.2.0.0.256.103
Locale ID:   1033
Additional Information 1:   4e5d
Additional Information 2:   4e5d5dc6aabf76cc679d707f73217047
Additional Information 3:   c3f4
Additional Information 4:   c3f4f21ff0efa95302412e4fece51da2

Edited by GAMINGTAINMENT 23 hours 29 minutes ago

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April 9th, 2014 7:35am

http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/internet-explorer-has-stopped-working-windows-81/0f5ee993-79a2-4da5-938f-7179d0a2b112?page=2

yeah same here i posted about this issue here at this link above i get the same error stack hash.

Edited by GAMINGTAINMENT Wednesday, April 09, 2014 11:32 AM

April 9th, 2014 2:31pm

http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/internet-explorer-has-stopped-working-windows-81/0f5ee993-79a2-4da5-938f-7179d0a2b112?page=2

yeah same here i posted about this issue here at this link above i get the same error stack hash.

Edited by GAMINGTAINMENT Wednesday, April 09, 2014 11:32 AM

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April 9th, 2014 2:31pm

http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/internet-explorer-has-stopped-working-windows-81/0f5ee993-79a2-4da5-938f-7179d0a2b112?page=2

yeah same here i posted about this issue here at this link above i get the same error stack hash.

Edited by GAMINGTAINMENT Wednesday, April 09, 2014 11:32 AM

April 9th, 2014 2:31pm

I just started rolling out [KB2919355] to all of my computers and it did not allow me to go on IE11. Because of that, I had to go back to Original Windows 8.1 [SOURCE]

Cite:

Internet Explorer 11 crashes when you turn on or turn off the Enterprise Mode feature [EMIE]
http://support.microsoft.com/kb/2956283
Enterprise Mode for Internet Explorer 11
http://blogs.msdn.com/b/ie/archive/2014/04/02/stay-up-to-date-with-enterprise-mode-for-internet-explorer-11.aspx

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April 9th, 2014 4:08pm

Assuming Win8.1 64-bit...

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting this post:

1a. When (approx. date) did you purchase the computer?

1b. Did the computer come with Win8 preinstalled, did you do a clean install of Win8, or did you upgrade a (e.g., Win7) computer to Win8?

1c. When (approx. date) was Win8.1 installed?

1d. Was Win8.1 Preview (beta) ever installed?

2. What is the full name of your currenty-installed third-party anti-virus application or security suite (i.e., not Windows Defender!), if any, and when (approx. date) does your current subscription (if any) expire?

3. What third-party anti-malware applications (i.e., not Windows Defender!) are installed, if any? What third-party firewall, if any?

4. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

5. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computerwhen you bought it? (Doesn't matter if you never used or Activated it.)

6. Is KB2936068 (or possibly KB2919355), KB2922229; KB2929961, KB2930275, KB2894853 and/or KB2942844 listed in Installed Updates (not Update History)? [1]

7. Is Firefox, Chrome or any other alternate browser installed?

8. Is Adobe Flash Player v13.0.0.182 installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?

=======================================================
[1] Control Panel | Programs and Features | View installed updates (in left-hand menu)

April 11th, 2014 4:40pm

me 67 wrote: Letting you know that the problem was only with [Malwarebytes Anti-Exploit BETA v0.10.0.1000 incompatibility] with Internet Explorer 11.0.7.

Source: http://answers.microsoft.com/thread/80512aee-1872-4956-aff7-cbf5f49d2a30

Related:

Windows 8.1 Update 1 [KB9219355] problem opening IE11/Office with MalwareBytes Anti-Exploit Beta v0.10.0.1000 installed
https://forums.malwarebytes.org/index.php?showtopic=146368

Resolution: Upgrade to MBAE v0.10.3.0100

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April 13th, 2014 10:19pm

me 67 [AKA Rayan m Vepari] wrote: Letting you know that the problem was only with [Malwarebytes Anti-Exploit BETA v0.10.0.1000 incompatibility] with Internet Explorer 11.0.7.

Source: http://answers.microsoft.com/thread/80512aee-1872-4956-aff7-cbf5f49d2a30

Related:

Windows 8.1 Update 1 [KB9219355] problem opening IE11/Office with MalwareBytes Anti-Exploit Beta v0.10.0.1000 installed
https://forums.malwarebytes.org/index.php?showtopic=146368

Resolution: Upgrade to MBAE v0.10.3.0100

April 13th, 2014 10:19pm

Hi Robert,
I am having identical issues with IE11. On some websites bbc the links do not open unless I rightclick and open in new tab OR leftclick+shift OR leftclick+CTRL OR open debug mode f12.

1a - not appropriate
1b - clean install of Win8 Pro
1c - Win8.1 - can't remember, but as soon as update became available
1d - Beta NEVER installed
2 - Synamtec EndPoint Protection 12.1.3001.165
3 - Windows firewall, MalwareBytes free edition installed today only to identify possible causes. After running, certain quarantine actions carried out and system rebooted.
4 - No
5 - No
- KB2936068, KB2919355, KB2922229, KB2929961, KB2930275, KB2894853 and KB2942844
7 - Only today AFTER trying to resolve problem
8 - Yes
9 - No

These problems only between on 09/04/2014 & 11/04/2014.
mshtml.tlb, ieetwproxystub.dll, ieetwcollector.exe, ieetwcollectorres.dll, I have done a full system AV check

Edited by DarrenBeetlestone 19 hours 9 minutes ago

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April 14th, 2014 11:47am

I am having [similar] issues with IE11. On some websites bbc the links do not open unless I rightclick and open in new tab OR leftclick+shift OR leftclick+CTRL OR open debug mode f12.

Synamtec [sic] EndPoint Protection 12.1.3001.165

MalwareBytes free edition installed today only to identify possible causes. After running, certain quarantine actions carried out and system rebooted.

@DarrenBeetlestone only:

1. Does the computer belong to you or your employer?

2. Did MBAM detect & remove anything and if so, do you still have the log?

3. Which websites aren't working properly?

4. Is Enterprise Mode enabled?

5. Does the behaviour persist if you disabled Enhanced Protected Mode and/or add the site(s) to Compatibility List View?

6. Does the behavior persist if you Reset IE11 per the instructions on this page & reboot? => http://support.microsoft.com/kb/923737

Note: For optimal results, check the Delete personal settings option.

April 14th, 2014 12:56pm

Cheers, Robert

The PC is mine, and yes MBAM did detect and remove items - I do have the the log still (see below).
Websites such as www.bbc.co.uk, www.lloydsbank.com are all affected.
EM is not enabled - how would I do that?
Disabling EPM does not change behaviour. I have reset IE, even removed it from Windows components but still no joy.
I have even tried the DISM scanhealth and restorehelath options. scanhealth works fine, but restorehealth fails with a source not found error.

{removed}

Edited by ZigZag3143xMVP, Moderator 12 hours 4 minutes ago MBAM log removed (superfluous)

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April 14th, 2014 4:00pm

I didn't want to see your MBAM log, I just asked if you still had it. [Feel free to delete it from your post.] We don't deal with MBAM logs or hijackware infections in TechNet or Microsoft community (Answers) forum. If you wish, you can seek assistance via this page: https://forums.malwarebytes.org/index.php?showtopic=9573

1. Symantec Endpoint Protection is an Enterprise application. How did you obtain it and when does the associated subscription/license expire?

2a. When (exact date, preferably) was KB2919355 installed according to Installed Updates?

2b. Was KB2919355 offered & installed via Windows Update or via an MSDN download?

3. REPOSTING: Does the behavior persist if you add, e.g., bbc.co.uk & lloydsbank.com to Compatibility View list?

4. Can you access your online banking website after disabling/unchecking the Do not save encrypted pages to disk option in IE Tools | Internet Options [ALT+T+O] | Advanced tab?

Cite:

Clean Boot troubleshooting
http://support.microsoft.com/kb/929135
Remove Adware:Win32/WebCake
http://malwaretips.com/blogs/webcake-virus-removal/

=============================================
You will find Consumer-specific support for Internet Explorer by beginning your own, new thread in the appropriate forum here: http://answers.microsoft.com/en-us/

April 14th, 2014 6:33pm

Hi Robert,
I am having identical issues with IE11. On some websites bbc the links do not open unless I rightclick and open in new tab OR leftclick+shift OR leftclick+CTRL OR open debug mode f12.

These problems only between on 09/04/2014 & 11/04/2014.
mshtml.tlb, ieetwproxystub.dll, ieetwcollector.exe, ieetwcollectorres.dll, I have done a full system AV check

Edited by DarrenBeetlestone Monday, April 14, 2014 3:44 PM

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April 14th, 2014 6:41pm

Cheers, Robert

{removed}

Edited by ZigZag3143xMVP, Moderator Monday, April 14, 2014 10:49 PM MBAM log removed (superfluous)

April 14th, 2014 10:54pm

I didn't want to see your MBAM log, I just asked if you still had it. We don't deal with MBAM logs or hijackware infections in TechNet or Microsoft community (Answers) forum. If you wish, you can seek assistance via this page: https://forums.malwarebytes.org/index.php?showtopic=9573

1. Symantec Endpoint Protection is an Enterprise application. How did you obtain it and when does the associated subscription/license expire?

2a. When (exact date, preferably) was KB2919355 installed according to Installed Updates?

2b. Was KB2919355 offered & installed via Windows Update or via an MSDN download?

3. REPOSTING: Does the behavior persist if you add, e.g., bbc.co.uk & lloydsbank.com to Compatibility View list?

4. Can you access your online banking website after disabling/unchecking the Do not save encrypted pages to disk option in IE Tools | Internet Options [ALT+T+O] | Advanced tab?

Cite:

Clean Boot troubleshooting
http://support.microsoft.com/kb/929135
Remove Adware:Win32/WebCake
http://malwaretips.com/blogs/webcake-virus-removal/

Free Windows Admin Tool Kit Click here and download it now

April 15th, 2014 1:27am

Robert,
I purchased and EndPoint protection subscription in September 2013 for a three year period. All software installed, including O/S, is legal. It is for reasons like this, that I do not use illegal or downloaded software.

KB2919355 has an installation date of 11/04/2014, and was installed via Windows updates. I installed this after the problems were noticed, though. The PC is checked for updates every 1/2/3 days depending on use.
And adding sites to the compatability view list does not make any difference - even after restarting IE and PC.
Do not save Encrypted pages was already unchecked - and it failed, but checking it, testing, unchecking it and testing again does not alter the behaviour.

I'll work through the two links provided and advise shortly.

I suspect though , that the four files mentioned in the earlier post may need restoring to a standard/clean version. I just do not know how to get hold of them.

Thank you for your suggestions.

Darren

April 15th, 2014 4:03am

[1] KB2919355 has an installation date of 11/04/2014, and was installed via Windows updates. I installed this after the problems were noticed..

[2] I suspect...the four files mentioned in the earlier post may need restoring to a standard/clean version.

If you were seeing the behavior before KB2919355 was installed on 11 April 2014, this thread does not pertain to you. Also note that these are not Consumer-specific support forums. That being said...

Are you/have you been/were you getting errors saying that mshtml.tlb, ieetwproxystub.dll, ieetwcollector.exe, and/or ieetwcollectorres.dll are missing or cannot be found?

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April 15th, 2014 12:38pm

Robear
I came about this thread as part of my TechNet subscription, so apologies if things have become somewhat 'cloudy'.
I was getting errors with those files whilst using sfc /scannow. They were reported as being 'Cannot be repaired' in the CBS log and also when trying DISM.

I ran the various apps to determine/remove adware/malware, and although they were cleaned and removed the problem remained. Windows repair also could not resolve the issues. When I tried system restore, each of the last four options all had references to Webcake, going back to early March 2014. Consequently, I have decided to reformat and reinstall Win8 from scratch, and will use Windows Updates to apply all current updates.

It's frustrating not knowing why the problem only started last week, but, I have taken the view that if something was installed as was causing the problem, the safest bet was to flatten it, rather than try to fix it in part.

Thanks for your suggestions, though.

Darren

April 15th, 2014 12:51pm

A Restore (AKA System Restore) typically will not "undo" infections (adware, PUP or otherwise). I'm surprised to hear that Refresh (your 'Windows repair') didn't help (unless you upgrade to Win8.1 from Win8.1 Preview).

A "wipe & reload" is definitely your best bet here. After you're back to square one (i.e., Win8), consider relying on Windows Defender & the Windows Firewall for your security instead of installing SEP again - at least until you've gotten the computer fully-patched (including KB9219355).

If you need further assistance with Internet Explorer, you can begin your own, new thread in this forum: http://social.technet.microsoft.com/Forums/ie/en-US/home?forum=ieitprocurrentver

Good luck.

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April 15th, 2014 2:26pm

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