IE8 makes computer crash; email lost; totally confused
After I installed IE8 (bad move), there are some email messages that are not openable..why? When computer crashed (I'm guessing that was what happened...never happened before), I lost huge chunks of email. Most didn't matter..except I had 5 emails with pictures of my husband (who died 2 mo. ago) ...can I find them somewhere? I am devastated at losing those emails. What should I do next? Should I just go back to IE7...
July 15th, 2010 3:44am

Assuming Windows XP and Outlook Express, I'd very much doubt installing IE8 had anything to do with your missing messages.Why it happens:http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4) and http://support.microsoft.com/?kbid=918069 (see Notes section under Resolution section; Please note that you do NOT need to install KB923694 or KB918766 if your computer is fully-patched at Windows Update!)~~~~~~~~~~~~~~~~~~~DBXpress (faster, more powerful, with even greater functionality than DBXtract)http://www.oehelp.com/DBXpress/Default.aspx~~~~~~~~~~~~~~~~~~~~Avoiding Such Corruption in Future:- Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose.- Empty Deleted Items folder daily.- Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm- Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place.- Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tutorials/email-scanning/index.htm~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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July 15th, 2010 4:05am

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