I'm trying to remove an 'out of date Symantec antivirus computer , it won't remove it , saying my computer might be in safe mode
I'm disabled and my computer blew up. My girlfriend gave me her old laptop. I want to Install Nortin from my internet supplier Comcast , tried removing " out of date"Symantec " but it won't allow me to , saying my computer might be runnig in the safe mode. I'm unfortunately a NEWBEE using a computer so I need help !!!!!! Also I might add my phone runs thru my computer so I have to be very careful I'm alone , Thank you for your time , hope to hear from you soon ,Lisa1 person needs an answerI do too
March 20th, 2010 2:49am

You should do a clean install on that used laptop. Most laptops and many OEM (HP, Sony, etc.) desktop computers come with a factory restore image on a special partition on the hard drive. The factory restore process is normally invoked by pressing a Function key (like F11) at computer startup. There will be a message as to which Function key to press on the screen when you first start your computer. You can also refer to your computer manual, or the computer mftr.'s website, or contact its tech support to see how to restore your computer to factory condition since each computer mftr. does it differently - sometimes even between models. These machines also usually have a utility with which to create physical recovery discs in case the hard drive needs to be replaced or the factory restore image is somehow damaged. If you did not create the physical recovery discs and/or damaged the recovery image, contact the computer mftr.'s tech support to order a recovery disc set. This is normally very inexpensive, around $20-25.MS-MVP - Elephant Boy Computers - Don't Panic!
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March 20th, 2010 3:49pm

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