How to turn on the missed messages notification in outlook?

My company is using Office2013. And my colleagues have been having issues that they lost some of the messages if they did not reply immediately and the worst thing is they did not get email notifications nor any alerts saying they have missed conversations. I recall that Lync used to send notification to your outlook if you miss a conversation. How can I turn it back on? I have been searching for a long time and with no clues.

PS I want to save the conversation history so did not want to turn this feature off. And when I say miss conversation, they are completely missed, nothing captured in the CH folder either.

Any help would be appreciated.


  • Edited by ERINWU Tuesday, July 21, 2015 8:41 PM
July 21st, 2015 8:40pm

Thanks for the reply.

First, I think we all check the "Save IM conversations in my email Conversation History folder". But the question is that we cannot get emails with missed IM when we log off. Some people ran into the worse case is that even if they are logged in, they missed the messages.(no emails, no history, nothing.)

All we want is to set up the email notification so we will not miss all the IM received when we are away since they could be important.


  • Edited by ERINWU Wednesday, July 22, 2015 7:19 PM
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July 22nd, 2015 4:55pm

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