My company is using Office2013. And my colleagues have been having issues that they lost some of the messages if they did not reply immediately and the worst thing is they did not get email notifications nor any alerts saying they have missed conversations. I recall that Lync used to send notification to your outlook if you miss a conversation. How can I turn it back on? I have been searching for a long time and with no clues.

PS I want to save the conversation history so did not want to turn this feature off. And when I say miss conversation, they are completely missed, nothing captured in the CH folder either.

Any help would be appreciated.

• Edited by ERINWU 10 hours 43 minutes ago

Hi,

First things first - If you care about conversation history, the right approach will be to implement Lync Archiving for your organization

For users: Lync can use Outlook to save this information, please make sure you checked the "Save IM conversations in my email Conversation History folder".
If using EWS, you must confirm Lync can communicate directly with your Exchange server to write this data to Exchange.

On Lync client settings, you get the option to turn "Save call logs in my conversation history folder" or it can be centrally controlled by the Exchange UM. If you have UM deployed, check if the conversation history option is enabled and check the same for the Lync client as well.

 

Hi ERINWU,

 

Please note that conversations on Lync Mobile devices are not synchronized with the user's Microsoft Exchange mailbox.

Therefore, these conversations dont appear in the Outlook conversation history folder or on the Conversations tab in Lync 2013.

 

You may check whether the user logged on a mobile device.

 

Best regards,

Eric