How to troubleshoot crashing software on Remote TS connection to Windows 7 Enterprise
I use Terminal Services Gateway on my network and can connect from the outside to any PC on the network without issue except one. My workstation is Win 7 Ent 32 bit and if I have my account logged when I leave for the day and then use TS Gateway to
connect from home later, all running software crashes with messages that say "Outlook 2010 experiencd an error and needs to close...trying to recover your work...etc". Thsi happens to all Office programs, Adobe software (acrobat and Dreamweaver), Windows
Explorer crashes and restarts. Even the Desktop Window Manager crashes.
Has anyone else experienced this?
James Nelson
Update - In the event log I see a lot of Event ID 1000 Windows Error Reporting saying that my programs faulted buth no explanation.
July 21st, 2011 1:24pm
Jnelson, I have only seen this once before when my profile was corrputed. I logged into my machine as a local admin, then removed my domain account profiile, then logged back onto my laptop with my domain creds and it worked fine after that.
Free Windows Admin Tool Kit Click here and download it now
July 21st, 2011 2:16pm
Yes, rebuild user profile on Windows 7 is an option.
Furthermore, you logon Windows 7 with
Clean Boot
, temporally disable firewall and antivirus program on Windows 7, also remove some third party tools, disable IPv6.
In addition, about application error 1000, you can refer these article:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.2&EvtID=1000&EvtSrc=Application%20Error&LCID=1033
http://www.eventid.net/display.asp?eventid=1000&eventno=1475&source=Application%20Error&phase=1
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does
not guarantee the accuracy of this information.
Hope that helps.
Regards,
Leo
Huang
TechNet
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July 21st, 2011 9:46pm
Hi,
Did your issue solved? Please feel free to give me any update.
Thanks.
Regards,
Leo Huang
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
July 26th, 2011 2:16am
Thanks for your response. I will test this and get back to the forum. Apolgies for my delay, I was very busy but will try to update things faster. I am unmarking your post as the answer until I have confirmed it works.James Nelson
July 29th, 2011 6:55pm
Thank you for your update.
If you have tried those suggestion, please let me know if it works.
Have a nice day.
Regards,
Leo
Huang
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
July 29th, 2011 9:36pm
Hi,
As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will
mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the
answer as you wish.
BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help
other community members facing similar problems. Thanks for your understanding and efforts.
Regards,
Leo Huang
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
July 30th, 2011 5:30am