I have several Intel motherboard-based systems, all without PS/2 connections; therefore, all keyboards and mice are connected, via enhanced USB or USB 2.0 ports. So, whenever I attempt a driver update to the enhanced USB ports, I lose connectivity to my keyboard and mouse, forcing me to pull the power on my systems, to reboot and install the new drivers. How can I update the enhanced USB drivers, without forcing a “hard” shutdown and without losing connectivity to my USB-based keyboard and mouse? Thank you.1 person got this answerI do too

Hello, Syed N:Please, see my response, below, within your message. Thank you!Hi Voltron-IU, · What are you referring to when you say “enhanced drivers”? Within the XP Device Manager applet, under the PCI devices, "Enhanced USB Drivers," signifying the USB 2.0 drivers. · Are you updating the drivers or the software for the keyboard and mouse? Yes, I am updating the chipset/motherboard drivers for these hardware devices, which are using the USB 2.0 ports. · Is there any specific reason for you to do this? I am conducting routine maintenance on Intel-based systems and using Intel's chipset drivers, to update all chipset/motherboard drivers, of which the USB drivers, including the USB 2.0 or Enhanced USB Drivers are included. · What is the make of the keyboard and mouse you are using? This behavior has occurred with every system I have updated, regardless of the make and model of keyboard and mouse, so long as they are connected to the USB ports. I do not experience any problems updating the other USB-based devices, within the Device Manager; the problem only happens whenever I update the "Enhanced USB Drivers" or USB 2.0-based drivers. I have been able to update such drivers on systems that are using PS/2 keyboards and/or mice, without losing said connections; of course, this is because such updates are not affecting such hardware. However, as most modern systems are not using such hardware, I expect this problem to become more prevalent. So, I am curious to know how to get around this. Majority of the Keyboards and Mice are Plug and Play devices which don`t actually need any drivers to be updated unless otherwise stated. Check to see if the following article can help you correct the problem.Advanced troubleshooting tips for general USB problems in Windows XP Regards,Syed N – Microsoft Support--------------------------------------------------------------------------------------------------------Visit our Microsoft Answers Feedback Forum and let us know what you think.Thank you, Syed. I appreciate your assistance.