I am a member of WellsFargo bank, and i think my computer has a certain setting that is preventing me from accessing the online banking website. It tells me "Could not find wellsfargo.com" other websites work fine, so i know it's not my internet connection. I contacted wellsfargo, and they tried to help me...but they told me to contact Microsoft and ask for help as to how to access a secured website. So can anyone guide me through my computer settings to figure out how to access my online banking?

Hi, According the issue, I want to know the Internet Explorer version you using in order to provide more appropriate solution. If you cannot access a secured Web sites in Internet Explorer 9, please try following steps to fix this problem. Method 1: Enable Compatibility View to view a secure Web site in Internet Explorer 9 The Web site may not be fully compatible with Internet Explorer 8 and may not be displayed correctly. You can enable Compatibility View for the Web site to see whether that resolves the problem. To enable Compatibility View, click Tools menu, then select Compatibility View Settings, type “wellsfargo.com” in the text box and click Add. If you use IE 8, just click the Compatibility button in the top-right corner of the window. Method 2: Verify that the date and time settings on your computer are correct To verify that your computer is configured with the correct date and time settings, follow these steps: 1. Click Start, and then click Control Panel. 2. Click Date, Time, Language, and Regional Options, and then click Date and Time. 3. Click the Date & Time tab. 4. Make sure that the date and time settings are configured to use the current date and time, and then click OK. Method 3: Clear the SSL state Clear the Secure Sockets Layer (SSL) state. To do this, follow these steps: 1. In Internet Explorer, click Tools, and then click Internet Options. 2. Click the Content tab, and then click Clear SSL state. Method 4: Re-register .dll files Dynamic-link library files have a file extension of .dll. These are collections of routines that are stored until a program uses them. If these files are corrupt or out of date, they can cause problems with your computer. To fix this problem, re-register the .dll files via following hotfix. http://go.microsoft.com/?linkid=9657448 Method 5: Reset the Internet Explorer settings If the problem is caused by damaged or incompatible Internet Explorer settings or add-ons, you can usually resolve the problem by resetting Internet Explorer settings. 1. Run Internet Explorer, use Alt + T to open Tools menu, choose Internet Options 2. Choose Advanced tag, click “Reset…” button, click OK in the pop-up box. 3. Click OK to close Internet Options, then restart Internet Explorer. Please check the result after trying each method, and post the result here. If you have further question about this problem, don’t hesitate let me know. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.