I upgraded my computer to Windows 8.1, now I am getting this DPC WATCHDOG VIOLATION blue screen. I notice it happens a lot when I use Windows Media Player but still it happens other times. Also, I now have Win32:maklware-Gen virus. Please can someone help me get rid of these issues. Another interesting thing that happened is my Internet Explorer stopped working. My laptop is a Lenovo G780. I ran a scan: Can someone PLEASE help. I use my computer for work. I need it to work properly. Thanks in Advance, Mrs Smith...
Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:59:38 PM, on 7/6/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Uniblue\SpeedUpMyPC\spmonitor.exe
c:\program files (x86)\driverupdate\DriverUpdate.exe
C:\Program Files (x86)\Hotspot Shield\bin\hsscp.exe
C:\Program Files (x86)\USB Camera2\VM332STI.EXE
C:\Program Files (x86)\Microtek\ScanWizard 5\ScannerFinder.exe
C:\Program Files (x86)\Intel\IntelAppStore\bin\ismagent.exe
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe
C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
C:\Program Files (x86)\WinZip\WZQKPICK.EXE
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\acrotray.exe
C:\Program Files (x86)\USB Camera\VM331STI.EXE
C:\Program Files (x86)\Cyberlink\PowerDVD13\PowerDVD13Agent.exe
C:\Program Files (x86)\Hotspot Shield\bin\fbwmgr.exe
C:\Program Files (x86)\XoftSpySE6\XoftSpySE.exe
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Cyberlink\MediaEspresso\DeviceDetector\DeviceDetector.exe
C:\Program Files (x86)\TechSmith\Snagit 11\TSCHelp.exe
C:\Program Files (x86)\Hotspot Shield\bin\fbw.exe
C:\Program Files (x86)\Hotspot Shield\bin\fbw.exe
C:\Program Files (x86)\Hotspot Shield\bin\fbw.exe
C:\Program Files (x86)\TechSmith\Snagit 11\SnagPriv.exe
C:\Program Files (x86)\TechSmith\Snagit 11\snagiteditor.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\windows\SysWOW64\RunDll32.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\eM Client\MailClient.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = file://C:/ProgramData/Hotspot Shield/config/hsspx/proxy.pac
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Updater By SweetPacks Helper - {7D4F1959-3F72-49d5-8E59-F02F8AA6815D} - (no file)
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Logitech SetPoint - {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll
O2 - BHO: DeskbarBHO - {BFBB7543-916C-449a-9DC6-C9A516A6162F} - C:\Program Files (x86)\Ixquick Deskbar\deskbar.dll
O2 - BHO: IXQUICKTB - {C5CAA6CD-8EE4-40a3-92E0-385561406C50} - C:\PROGRA~2\IXQUIC~2\ix_quick.dll
O2 - BHO: WeCareReminder - {D824F0DE-3D60-4F57-9EB1-66033ECD8ABB} - C:\ProgramData\WeCareReminder\IEHelperv2.5.0.dll (file missing)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Ixquick Toolbar - {70F241F6-52AB-4D45-993E-C1C09920095B} - C:\Program Files (x86)\Ixquick Toolbar\ix_quick.dll
O3 - Toolbar: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [Dolby Advanced Audio v2] "C:\Program Files (x86)\Dolby Advanced Audio v2\pcee4.exe" -autostart
O4 - HKLM\..\Run: [332BigDog] C:\Program Files (x86)\USB Camera2\VM332STI.EXE
O4 - HKLM\..\Run: [Intel AppUp(SM) center] "C:\Program Files (x86)\Intel\IntelAppStore\bin\ismagent.exe" --domain-id F0399437-FD0C-4A48-B101-F0314A6172E4
O4 - HKLM\..\Run: [ControlCenter4] C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe /autorun
O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [331BigDog] C:\Program Files (x86)\USB Camera\VM331STI.EXE
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
O4 - HKLM\..\Run: [PowerDVD13Agent] "C:\Program Files (x86)\CyberLink\PowerDVD13\PowerDVD13Agent.exe"
O4 - HKLM\..\Run: [XoftSpySE] "c:\program files (x86)\xoftspyse6\xoftspyse.exe" -NM -hidesplash
O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ToolwizCareFree] "C:\Program files\ToolwizCareFree\ToolwizCares.exe" -autorun
O4 - HKUS\S-1-5-21-180162762-304448197-112076568-1005\..\RunOnce: [Lenovo.ShowBand] C:\Program Files\Lenovo\SimpleTap DeskBand\ShowBand.exe /show (User 'janes_000')
O4 - HKUS\S-1-5-21-180162762-304448197-112076568-1006\..\RunOnce: [Lenovo.ShowBand] C:\Program Files\Lenovo\SimpleTap DeskBand\ShowBand.exe /show (User 'fbwuser')
O4 - HKUS\S-1-5-18\..\Run: [Tango] C:\Program Files (x86)\Tango\Tango.exe -r (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Tango] C:\Program Files (x86)\Tango\Tango.exe -r (User 'Default user')
O4 - Startup: AutorunsDisabled
O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files (x86)\Common Files\LogiShrd\eReg\SetPoint\eReg.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O4 - Global Startup: AutorunsDisabled
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Microtek Scanner Finder.lnk = C:\Program Files (x86)\Microtek\ScanWizard 5\ScannerFinder.exe
O4 - Global Startup: Snagit 11.lnk = C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files (x86)\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - (no file)
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - (no file)
O9 - Extra button: (no name) - {6ED0A312-78F5-493C-A90C-5DAF321D0BF8} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: We-Care Add-on - {6ED0A312-78F5-493C-A90C-5DAF321D0BF8} - (no file) (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O13 - Gopher Prefix:
O16 - DPF: {1FDFCFC3-B893-43E1-9138-4A2D2452A551} (Aurigma FileDownloader Control) - https://www.t-mobilepictures.com/myalbum/scripts/downloader/FileDownloader7.cab
O16 - DPF: {4FF78044-96B4-4312-A5B7-FDA3CB328095} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{6799EBB2-3605-4DE8-9E1F-8EC9481FFE23}: NameServer = 8.8.8.8
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - (no file)
O18 - Filter: AutorunsDisabled - (no CLSID) - (no file)
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: AtherosSvc - Qualcomm Atheros Commnucations - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: avast! Firewall - AVAST Software - C:\Program Files\AVAST Software\Avast\afwServ.exe
O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgfws.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
O23 - Service: @oem16.inf,%BcmBtRSupport.SVCNAME%;Bluetooth Radio Control Service (BcmBtRSupport) - Unknown owner - C:\windows\system32\BtwRSupportService.exe (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Lenovo\Bluetooth Software\btwdins.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @C:\windows\system32\CxAudMsg64.exe,-100 (CxAudMsg) - Unknown owner - C:\windows\system32\CxAudMsg64.exe (file missing)
O23 - Service: CyberLink PowerDVD 13 Media Server Monitor Service - CyberLink - C:\Program Files (x86)\Cyberlink\PowerDVD13\Kernel\DMS\CLMSMonitorServicePDVD13.exe
O23 - Service: CyberLink PowerDVD 13 Media Server Service - CyberLink - C:\Program Files (x86)\Cyberlink\PowerDVD13\Kernel\DMS\CLMSServerPDVD13.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: Elan Service (ETDService) - ELAN Microelectronics Corp. - C:\Program Files\Elantech\ETDService.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - c:\program files (x86)\google\update\googleupdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - c:\program files (x86)\google\update\googleupdate.exe
O23 - Service: HitmanPro Scheduler (HitmanProScheduler) - SurfRight B.V. - C:\Program Files\HitmanPro\hmpsched.exe
O23 - Service: Hotspot Shield Service (hshld) - AnchorFree Inc. - C:\Program Files (x86)\Hotspot Shield\bin\cmw_srv.exe
O23 - Service: Hotspot Shield Tray Service (HssTrayService) - Unknown owner - C:\Program Files (x86)\Hotspot Shield\bin\HssTrayService.EXE
O23 - Service: Hotspot Shield Monitoring Service (HssWd) - Unknown owner - C:\Program Files (x86)\Hotspot Shield\bin\hsswd.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Intel(R) Integrated Clock Controller Service - Intel(R) ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Lenovo System Agent Service - LENOVO INCORPORATED. - C:\Program Files\lenovo\SystemAgent\SystemAgentService.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Updater By SweetPacks - Unknown owner - C:\Program Files\Updater By SweetPacks\ExtensionUpdaterService.exe (file missing)
O23 - Service: Bitdefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2013\updatesrv.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: Bitdefender Virus Shield (VSSERV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2013\vsserv.exe
O23 - Service: vToolbarUpdater15.3.0 - AVG Secure Search - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.3.0\ToolbarUpdater.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: XoftSpyService - ParetoLogic Inc. - c:\program files (x86)\common files\xoftspyse\6\xoftspyservice.exe
O23 - Service: ZAtheros Bt and Wlan Coex Agent - Atheros - C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe
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End of file - 16277 bytes