My hotmail was highjacked and sorted out but the 'jackers' name/email address is still shown as my alternate email address!!?? Unless I can change this i will have to cancel my hotmail account of 13 years, earlier contact with Microsoft online help/abuse dept has not helped in any way so far! If this is not the correct area to deal with this can anybody tell me which is the correct approach?1 person needs an answerI do too

For help with Hotmail, please go to the Windows Live Hotmail Help Center . They can help you better than we can in this Windows XP forum.These web pages should help, too:Account Compromise - Unauthorized Account AccessHotmail hacked? Take these stepsHotmail: Tips to help protect your accountBoulder Computer Maven Microsoft Most Valuable Professional

Thank you for this information. However, if the following copy info can be seen, you will note that the alternate email address is that of the 'hacker'. How can I change my details if I have to send 'him'/ my alternate email address the new information? The process requires me to follow the instructions on the alternate email address - but I do not have access to the alternate email address - this the address of the 'hacker' ??? Catch 22!Keredor Windows Live™HomeDevicesSkyDriveMobileDownloadsAll servicesHotmail (6)MessengerOfficePhotosMSN Gordon McDonaldSign in to MessengerPop out MessengerMessenger isn't available now. Reconnecting in {0}:{1}... NETWORK_NAME Available Available Busy Busy Away Away Appear offline Appear offline Sign out of MessengerMore themes Privacy settingsAccountOptionsprofile |sign outRemove password reset information AccountRemove password reset information<form id="ProofsActionForm" action="/proofs/Remove?ru=/SummaryPage.aspx?noteid=&notelevel=1" enctype="application/x-www-form-urlencoded" method="post"><input id="canary" name="canary" type="hidden" value="Ub7nLGb4GyrJnXNw7FKtz5GKLu++zlPVu8gwUutXUJc=0" /> <input id="DisplayProofId" name="DisplayProofId" type="hidden" value="Email removed for privacy" /> <input id="ProofId" name="ProofId" type="hidden" value="Email removed for privacy" /> <input id="ProofType" name="ProofType" type="hidden" value="Email" /> <input id="ProofCount" name="ProofCount" type="hidden" value="1" /> <input id="TrustedDeviceExists" name="TrustedDeviceExists" type="hidden" value="False" /> <input id="UnConfirmedProof" name="UnConfirmedProof" type="hidden" value="0" />You've marked Email removed for privacy for removal. If you remove Email removed for privacy, it can't be used to reset your password.<input id="GPPEmailList" name="GPPEmailList" type="hidden" value="Email removed for privacy;" /> <input id="idProofEmail" style="display: none;" onclick="if(window['ProofsActionJSON']){ProofsActionJSON.ShowHide('ProofsActionForm','ActionOptions','idEmailDetails','ErrMsg');}" checked="checked" name="ProofOptions" type="radio" value="Email" /> <label id="idProofLabelEmail" class="GenericText" style="display: none;" for="idProofEmail">Send me an email message </label>To confirm, send a message to the address(es) listed below and then follow instructions in the message.Email removed for privacy <input id="idSubmitAction" type="submit" value="Send message" /> <input id="idCancelAction" onclick="location.href='/SummaryPage.aspx';" type="button" value="Cancel" />Lost access to all of your password reset information? Remove all your information</form>© 2011 Microsoft TermsPrivacyAbout our adsAdvertiseHelp CenterFeedbackEnglishInboxCalendarContactsSend emailRecent documentsYour documentsYour groups New Word document New Excel workbook New PowerPoint presentation New OneNote notebookRecent photosYour albumsPhotos of youShare photosHomeAutosGamesMoneyMoviesMusicNewsSportsWeather<input class="c_mm_sbhint" type="text" />ContactsProfileAdd friends{0}{2} {0} {0}

You need to follow Steve's instructions and post in the appropriate forums he told gave you.