Help with unexpected shutdown of Win 7 Ultimate
Hi
I built a new desktop in January, but it suffered from a random unexpected shutdown from time to time. Just wondering if anyone can help me with solving the problem. If anyone would have the time looking at the minidump and the xml file, let me know
how to make it available to you, it's just too cryptic to me.
Thanks!
Patrick
March 6th, 2011 9:48pm
Please use Microsoft Skydrive to upload your dump files (c:\windows\minidumps) and post a link here.
Once done, I will download them and analyze them.
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March 7th, 2011 4:28am
Hi Patrick,
Before looking the dump file, I recommend you do a
Clean Boot and update all the drivers to check if the issue persists.
Since it's a new desktop and still under warranty, contact the maunufacture or the seller could be a good choice.
Regards,
MiyaThis posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
your question. This can be beneficial to other community members reading the thread.
March 9th, 2011 3:37am
Hi Patrick,
Follow the steps to collect Minidump Files:
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the
issue appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Please send the ZIP file to us.
You can refer to the following link to upload the information:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging.
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional
can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Miya
TechNet Subscriber Support
in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
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March 10th, 2011 4:19am
Hi,
How's going?
Please feel free to give us any update.
Regards,
Miya
TechNet Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.comThis posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
your question. This can be beneficial to other community members reading the thread.
March 13th, 2011 10:25pm
Hi,
As this thread has been quiet for a while, we assume that the issue has been resolved. At this time,
we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark
the answer as you wish.
BTW, we’d love to hear your feedback about the solution. By sharing your experience
you can help other community members facing similar problems. Thanks for your understanding and efforts.
Best Regards,
Miya Yao
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
March 16th, 2011 11:12pm