Hi we have a vista machine that has been upgraded to windows 8.1 however we keep on getting time run error C++ when trying to access any folders

can anyone help

We have tried reinstalling microsoft visual C++ x86 but still not working

the pc is a x32 does this matter

• Moved by Carey FrischMVP Tuesday, August 18, 2015 4:26 PM Relocated

Hi,

Firstly, I would like to know how you upgrade to Windows 8.1. This type of error is usually related to C++ components damaged or missed. Please make sure the Visual C++ installation Package is right, or you can try to download the Visual C++ installation package from the link below and reinstall it.

https://support.microsoft.com/en-us/kb/2977003

Also, you can follow the steps to troubleshoot.

1. Scan the virus in safe mode because the virus could block the module of anti-virus.

2. You can start the Windows in safe mode. If it is normal in safe mode, please set clean boot and refer the link below to know how to check conflicting software by clean boot.

https://support.microsoft.com/en-us/kb/929135

3. If it is normal in safe mode but not in clean boot mode, please download the latest drivers version and reinstall them.

If it still doesnt help, please send your error message to us in the Event Viewer, and we will help you to solve. Refer the link below to know how to use Event Viewer.

https://support.microsoft.com/en-us/kb/308427