Thank you for your reply Amrita M.I have not replied earlier because I have been doing further diagnosis on my computer. Now that I have a better idea of what the problem is, maybe you could refine a fix for me after I explain it better.I have three User Profiles on my XP Home OS. I have recently experienced a computer crash on the system while it was performing a disc check and was not able to boot into the operating system, I eventually corrected this problem and all seemed to work OK.I now find that when I select Start Menu →Help and Support →Set search options (found at the top left of screen), It shows on the page 1.Suggested Topics ,2.Full-text Search Matches, but only a selection box and3.nothing elsewhere Microsoft knowledge Base should be on this 3rd paragraph.Cosequently when I do a search in help and support, the only helps displayed are those on the OS and none from the Microsoft knowledge base site.This I have now discovered is happening on my user profile and works as it should under the other alternative user profiles.I hope this narrows down the problem further for you, to possibly suggest a fix for me.Thank you for any assistance that may work, that does not include creating a new profile for me. 1 person needs an answerI do too