Having a devil of a time with a Networked Printer
Win 7 build 7100 64 bit OS Printer is a Canon iP4500; it is physically attached to a networked Win XP machine I have installed it as a "networked" printer and I have installed it as a "local" printer following some instructions I found for a similar issue with VISTA. I have tried every which way get this printer to work with Win7; sometimes it will print a document; most of the time it won't. The network works fine - I can see and access shared items on all machines on the network. I can see the shared printer on the network. It is properly shared as other machines on the network can print to it. I have some Vista 64 bit drivers for the printer which I have used on the Windows 7 machine. I have also used the drivers that came with Win7. On the Win 7 machine I have the following network settings: Turn on network discovery Turn on file and printer sharing Turn on sharing so that anyone with network access can read and write files in public folders enable file sharing for devices that use 40 - 56 bit encryption Turn off password protected sharing Media streaming is on Window is managing homegroup connections (not using the homegroup because there are XP machines on the network so we're using a workgroup. Basically, everything is at the lowest security level. Event viewer is littered with printer errors. Error messages in Event Viewer: The print spooler encountered an unknown driver type while saving \\FALCON\Canon iP4500 series cache information. This can occur because of a protocol or network error. Installing printer driver Canon iP4500 series failed, error code 0x0, HRESULT 0x80070705. See the event user data for context information. The print spooler failed to share printer Canon Inkjet iP4500 series with shared resource name Canon Inkjet iP4500 series. Error 2114. The printer cannot be used by others on the network. The document Test Page, owned by Visitor, failed to print on printer Canon Inkjet iP4500. Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 176976. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\AMD. Win32 error code returned by the print processor: 5. Access is denied. (Following this error I turned off the password protected sharing - but was not more successful at printing - I just didn't get this particular error anymore) There are more print-related errors but rather than write a novel I figured this was enough to get the gist of the problem. I see other printer-related errors in this forum but no obvious solutions. I can't understand how this very basic network function can be so difficult to accomplish. I would love to hear any suggestions for solving this issue. Thanks! Martye
June 1st, 2009 3:08am

You'll have to find 64-bit drivers for that printer and they'll have to be installed on the Windows 7 64-bit system. You can't really use any 32-bit drivers on a 64-bit OS.GA P35 DQ6 Mb, Intel Wolfdale 8600 3.33Ghz C2D CPU., 4x2Gb Mushkin DDR2 1066 PC2 8500 Ascents Memory Mods., PNY-nVidia GE Force 8800 GTS (640MB), 4-Western Digital Caviar SATA(2) HDD's (internal), 1 EIDE-USB External; Hauppauge PVR 1600 TV tuner, Dual Monitor: (1) Standard up top, (1) WideScreen below; Altec Lansign Speakers...
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June 1st, 2009 3:38am

Another alternative to finding and installing 64-bit printer drivers is to install Virtual XP and have it configured to do printing jobs over the network. That would probably be your best bet. 64-bit printer drivers are hard to come by especially if you have an older printer.GA P35 DQ6 Mb, Intel Wolfdale 8600 3.33Ghz C2D CPU., 4x2Gb Mushkin DDR2 1066 PC2 8500 Ascents Memory Mods., PNY-nVidia GE Force 8800 GTS (640MB), 4-Western Digital Caviar SATA(2) HDD's (internal), 1 EIDE-USB External; Hauppauge PVR 1600 TV tuner, Dual Monitor: (1) Standard up top, (1) WideScreen below; Altec Lansign Speakers...
June 1st, 2009 3:51am

I think you might be in luck.Go to Canon's website. They've got Vista x64 downloads available.Give it a shot. Here's the link:http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=357&modelid=15596GA P35 DQ6 Mb, Intel Wolfdale 8600 3.33Ghz C2D CPU., 4x2Gb Mushkin DDR2 1066 PC2 8500 Ascents Memory Mods., PNY-nVidia GE Force 8800 GTS (640MB), 4-Western Digital Caviar SATA(2) HDD's (internal), 1 EIDE-USB External; Hauppauge PVR 1600 TV tuner, Dual Monitor: (1) Standard up top, (1) WideScreen below; Altec Lansign Speakers...
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June 1st, 2009 4:01am

If you read my post I DID get the 64 bit drivers for VISTA from the Canon site. I also used the drivers that came with the OS - PRESUMABLY those would have been 64 bit.
June 1st, 2009 6:20am

Hello qwetq2ery,Have you tried taking the different drivers and copying them to the drivers folder of the machine hosting the printer?
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June 1st, 2009 6:55am

No, can't say I've tried that. FWIW, printing is far more likely to be successful using the account with admin privileges on the W7 machine. It's not 100% but it's better than the standard user accounts who seem to be lost in a printer-less purgatory. That's one of the reasons I don't really think it's a "drivers" issue. I'm certainly willing to try something else, but the bottom line is, it REALLY shouldn't be this difficult to set up a network printer.
June 1st, 2009 7:26am

Whenever I've had printer connection problems with either Windows Vista or Windows 7 its always helped me to have all the different possible drivers stored on the host's driverfolder.
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June 1st, 2009 7:38am

OK - I did that after first removing all instances of the printer in all user accounts on the Win7 machine and rebooting. Installed the printer from the admin account on the W7 machine and all went well. The shared printer was found on the network; the drivers were found and installed and the test page printed. (Been here before....) Logged off the admin account and went to a standard user account on the W7 machine. There is NO printer installed there; network discovery does not find the printer and attempting to manually locate the printer ends up at a credentials request (for the XP machine). End result: the standard user has NO printer and cannot install one without apparently having the admin login for the machine to which the printer is attached. Of what possible use is the standard account if it has to have network logins in order to access something so basic as a networked printer? Is it any wonder most people using a Windows OS run the security risk of using accounts with admin privileges for their everyday work? The XP machine has the printer shared to "Everyone" and "Network" with full control enabled. As I mentioned before it works with other machines on the network - it just won't work properly with Win7.
June 1st, 2009 5:50pm

Hello qwetq2ery,Have you tried changing permissions on the printer for the standard users? If you right click the printer, select printer properties. Within that windowedit the Sharing and Security tabs to include the user accounts for those you want to have access to the printer. If they do not have enough permissions by default when you add them then elevate the permissions to full control for just the printer object.
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June 1st, 2009 7:26pm

I'm assuming you meant that the above instructions were to be carried out on the WinXP machine? I would think so because it's the machine with the printer attached to it. If I assumed wrong, please let me know. "Standard Users" is not a group in WinXp so that isn't listed as an option. As I said, I had already elevated the security permissions for the printer to full control for both "Everybody" and "Network" without solving the problem. I just added "Users" to those with elevated permissions which did not result in a resolution to the issue.
June 2nd, 2009 12:42am

If the machine hosting the printer is a Windows XP machine then thats the one you would set the permissions for although I would use the authenticated users group as opposed to everyone. Is your network a workgroup/homegroup or a domain network?
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June 2nd, 2009 5:48pm

It's a workgroup. I figured "everybody" would cover everybody - silly me. ;) I did add and elevate the permissions for the group "Users". I've also added and elevated the authenticated users group. I'll report back. :) Maybe I can remove some of the extraneous groups I've added if I get this working.
June 2nd, 2009 8:46pm

The share permissions on the Windows XP machine that hosts the printer seem fine if users and everybody are elevated. Once the printer is installed via theadministrator accounton the Windows 7 RCmachine add all the standard users who you want access to the printer to the printer's NTFS and share permissions and set them to full control. This set of permissions should allow standard users to configure the printer however they need.
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June 2nd, 2009 9:41pm

Is the XP machine updated to service pack 3? Win 7 uses IvP6 protocols for networking. Check the XP machine's network properties Start>Control Panel>Network Connections> right click connections>Properties You need to the Link Layer Topology Discovery Responder and Microsoft (TCP/IP)version 6 checked as installed for the machine to communicate properly with Vista and Win 7 machines. Was an issue, but SP3 corrected it. If not, check them and install.You seem to be doing everthing else correctly. If the network connection properties needed those changes on the XP machine, go back to the Win 7 machine after the fix, delete the printer and perform the add a printer routine.One more thought. On the XP machine, go to the printers in the control panel, right click the Canon and select sharing. Make it easy on yourself under the sharing area and give the Canon a name other than the defaultso that you are selecting the correct printer and not the Microsoft fax/printer when you add from the Win 7 machine.
June 2nd, 2009 11:25pm

Once the printer is installed via theadministrator accounton the Windows 7 RCmachine add all the standard users who you want access to the printer to the printer's NTFS and share permissions and set them to full control. This has been the problem. The printer is installed on the W7 machine via an account with Admin privieges. After logging off and then logging back on as one of the Standard Users accounts the printer cannot be found in order to add it. Network discovery does not find it and navigating the network to get to the printer requires an admin login for the XP machine to which the printer is attached. Hence my complaint about standard users needing admin logins in order to add the printer. This part I don't quite get: "Once the printer is installed via theadministrator accounton the Windows 7 RCmachine add all the standard users who you want access to the printer to the printer's NTFS and share permissions and set them to full control." The user accounts on the W7 machine appear nowhere in the security options for the printer. Not on the WinXP machine and not on the W7 machine. The user accounts for the WinXP machine appear in both places. I can't add a location (the W7 machine) so it appears I can't add those user accounts specifically. Perhaps I misunderstood the instructions?
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June 2nd, 2009 11:56pm

Yes it is SP3. Microsoft (TCP/IP)version 6 appears under protocols, I believe, so I can add that, but I do not see Link Layer Topology Discovery Responder anyplace. I have no problem distinguishing the correct printer - the network isn't that complicated. ;)
June 3rd, 2009 12:07am

Hello qwetq2ery,Sorry for the confusion, what I was trying to say was while you are logged in as admininstrator right-click the printer. Select printer properties, on the security tab add the user accounts of the standard users here. Then you should be able to assign them the Manage this Printer permission. As long as you are the owner of this printer you can add anyone and set any permission you want.As for Link Layer Topolgy Discovery Responder, that is more for network mapping than connecting. Even without LLTD you should still be able to access other network computers and resources by either IP address or UNC. I hope this helps.
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June 3rd, 2009 1:36am

while you are logged in as admininstrator right-click the printer. Select printer properties, on the security tab add the user accounts of the standard users here. Then you should be able to assign them the Manage this Printer permission. As long as you are the owner of this printer you can add anyone and set any permission you want. Again, assuming that you meant for this to be done on the W7 machine. Can't do it. This is what I did and the results... Logged in with the admin account on the W7 machine => Devices and Printers => right-click the printer icon => printer properties => security tab. Underneath the Group or Users names field I clicked Add => (note that the Location shown is the XP machine ) => Typed in a standard account user name for an account that is on the W7 machine in the "enter the object names to select" field => hit OK => immediately get a message box that the "object named ________ cannot be found." There is NO option to add another "Location" - not on the W7 machine and not on the XP machine. If I, instead, click the "Advanced" button and use "Find Now" to look for available entities to add the usual assortment of stuff shows up but none of the accounts on the W7 machine appear there.
June 3rd, 2009 2:38am

well, for a "Shared" printer, not a networked printer, this is getting way too lengthy.Have you checked the Win XP (printer host) firewall to determine if "File and printer sharing" is checked as an exception under the exceptions tab?I still think it wouldn't hurt to use the LLTDR when you mix the XP machine with Vista/Win 7 machines on a network. Get it here: http://www.microsoft.com/downloads/details.aspx?FamilyId=4F01A31D-EE46-481E-BA11-37F485FA34EA&displaylang=enCheck the issues here: http://technet.microsoft.com/en-us/library/cc749119.aspx. Printer sharing issues are specifically mentioned in the Solution on Windows XP paragraph.After all of the above,these two are aneasy try, why not?Good Luck.PS I left all of this pain behind long ago by using an HP JetDirect 175x purchased cheaply on eBay. Then the printer is networked and not dependent on a host or server machine. Be sure it has the power supply.
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June 4th, 2009 3:59pm

Once you install the printer locally, and it works locally, then you just need to install a port pointing it to the address on the Windows XP machine. I have found that Windows 7 works great with installing network printers, just a lot better on printers designed to be used on a network.
June 22nd, 2009 7:13pm

Hello qwetq2ery,Have you been able to resolve your question? If so please post the answer so others can see or if you need more help let us know.-Scott
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June 25th, 2009 11:25pm

No, the issue is not resolved.
June 26th, 2009 6:16pm

Have you checked the Win XP (printer host) firewall to determine if "File and printer sharing" is checked as an exception under the exceptions tab? As mentioned previously, other networked computers (non-Win7) have no such problems in finding, installing and printing to this printer.
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June 26th, 2009 6:20pm

Tell exactly what you have done so far, as we don't know what suggestions you tried and which you did not, as well as other steps you took on your own.
June 27th, 2009 7:12pm

Hi Martye I would like to advice and take you through to a workable solutions: First of all, what platform of printer are you installing? is it a USB Printer or Com or Lpt1?, etc. if it is a USB Printer, all you have to do is to install the driver of that printer and also check what version of windows does the driver support, having found this out.........then right click on my computer and click on properties,pop up is system properties, then on the tap, click Divice Manager.Then check if you can see, after clicking Device by Connection, the connection for the USB Printer, and if no!,right click on the name of your computer directory and Rescan that Direction and observe for any Device detection. And if there was a detection........good news, it means it is on live and connected.But if it does not,then therefore, try to click control panel and click add hardware to reinstall the driver which is digitally signed by microsoft.After you have done all these process, please try and find out whether the computer or PC,which is sharing the printer is a member of the MSHOME you probably have created because from experience I believe sometimes this does bring conflicting of which computer is to dominate the sharing or broadcasting of shared printer.If problem still occurs go to microsoft website and install Link Layer Topology Discovery and Responder,and this DRIVER helps you translate communication between Divices. The PC which has the Printer should Share and Broadcast the Printer,and click Home Network Connection and create Home Network Connection and name that connection as MSHOME. Is it USB Printer , or Com1 - 4 or LPT1 Printer, IP Printer ? , Network Printer needs IP Address whereas Local Printer needn't, but Ditally Signed Dirvers of the Print Device............. 1st install Link Layer Topology Discovery Responder for Printer,this works for Vista,Win 7 and XPs: all is X86 Windows Based 2ndly, plug and play the Printer after you have install the Driver of that Printer 3rdly,on the start menu right click on my computer, window pops open, and click on services and then search for print spooler and right click on the print spooler and restart that spooler. 4thly,go and delete the printer and readd the printer and manually search for Printer driver with Printer Wizard and click on the Radio clicktap and browse for a Printer in a Directory,here you will see all the Printers Digitally Available to you and click on the shared printer name.......I hope this does help you through...............Good Luck!!!!
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December 17th, 2010 5:42pm

Is the printer a USB Printer,or a LPT1-5, or COM1-4, and or IP Network Printer? 1st of all check it out to find out,please!!
December 17th, 2010 5:49pm

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