Have an HP Laptop with 8.1 installed, trying to install the 8.1 update and Get Windows 10

Will I still receive notification for windows 10 upgrade?

Why I ask is that I am not able to install 8.1 update package.

This has been a very frustrating experience.

I made a recovery usb drive for my laptop and decided to erase the drive and reinstall factory os with the usb recovery drive.

After logging in to the os, I looked at windows update and saw that there had been about 10 updates for my os that had already installed.

One of them is part of the 8.1 update package. Then I manually downloaded the 8.1 update package but had trouble getting any of the individual updates to install. All would not install and instead I was presented with a message that the packages were already installed.

After this, I looked again at windows update to see what updates had been installed.  Only one of the updates for the 8.1 update package appeared, while 5 or 6 other packages did not show at all.

I have searched the net for other people with similar problems and notice that I am not the only one.

This laptop was bought new from a big box store about 3 months ago...Hopefully it will be eligible for the windows 10 upgrade.

Any help in figuring out this issue would be greatly appreciated.


June 21st, 2015 3:01am

presented with a message that the packages were already installed..

Check for the possibility that the message is not distinguishing between Installed and Applied.

The state of your IE modules would be as good a place as any to start.  Then you could use its Help About Version link to find out what module versions should be Applied.  Use msinfo32.exe for its Loaded Modules report, sorted by Version to compare what you actually have in use.  Frequently users find that although they are ostensibly up-to-date in terms of updates being Installed checking this way shows that they are often woefully behind in having them being applied. 

In your case a possible culprit would be the security package the manufacturer pre-installed and then you subsequently tried to uninstall.  Frequently the uninstall procedure does not work completely so then the user is left with some active but out-of-date security modules doing their interfering sight unseen.  In that case there is usually a separate clean-up program you may need to find and use.  Then I suppose you can try creating some consistency in your Installed versus Applied reports and hopefully be more successful doing that.

 

Good luck

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June 21st, 2015 1:17pm

Thank you for the reply Robert.

I noticed that my model # G6R31UA#ABA has not been tested with windows 8.1 by HP.  They have a website that shows if an HP computer is tested to run with windows 8.1.... its kind of sad.  This laptop is not even a year old.

On the other hand my dad bought a Dell laptop over a year ago from the same store and he has automatically applied updates...and he has the window icon notification to reserve windows 10 upgrade....

I just hope my laptop will be supported in windows 10.  Its a quad core with decent graphics and 6 gb of ram...


  • Edited by plp384 Sunday, June 21, 2015 3:20 PM
June 21st, 2015 3:18pm

Your machine came with windows 8.1 after looking at HPs website.  What updates are you having issues installing specifically?
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June 21st, 2015 4:50pm

kind of sad

If you want help please respond with the details that I suggested you could check.

June 21st, 2015 6:25pm

this is the link where I pasted my model # into...

http://www8.hp.com/us/en/ad/windows-8/upgrade.html

------------------------------------------------------------------------------------------------------------------------------

Where is the "Help About Version link?"

Also, I have not tried to uninstall any security packages.....I just re-installed the whole os and then downloaded specific updates manually and tried to install them in that manner.

What is this separate cleanup program you imply of?

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June 21st, 2015 11:46pm

ieframe 11.0.9600.17840 13.74 MB (14,404,096 bytes) 6/20/2015 8:18 PM Microsoft Corporation c:\windows\system32\ieframe.dll
ieproxy 11.0.9600.17840 726.00 KB (743,424 bytes) 6/20/2015 8:18 PM Microsoft Corporation c:\program files\internet explorer\ieproxy.dll
iertutil 11.0.9600.17840 2.75 MB (2,885,632 bytes) 6/20/2015 8:18 PM Microsoft Corporation c:\windows\system32\iertutil.dll
ieshims 11.0.9600.17801 374.00 KB (382,976 bytes) 6/20/2015 8:18 PM Microsoft Corporation c:\program files\internet explorer\ieshims.dll
ieui 11.0.9600.17840 619.00 KB (633,856 bytes) 6/20/2015 8:18 PM Microsoft Corporation c:\windows\system32\ieui.dll
iexplore 11.0.9600.17840 795.17 KB (814,256 bytes) 6/20/2015 8:18 PM Microsoft Corporation c:\program files\internet explorer\iexplore.exe
iexplore 11.0.9600.17840 796.17 KB (815,280 bytes) 6/20/2015 8:18 PM Microsoft Corporation c:\program files (x86)\internet explorer\iexplore.exe
June 21st, 2015 11:50pm

Your machine came with windows 8.1 after looking at HPs website.  What updates are you having issues installing specifically?

The updates I am trying to install correctly on my laptop are:

kb2919355

kb2932046

kb2934018

kb2937592

kb2938439

kb2959977

The KB3035583 update is supposed to make a notification appear on the right side of the task bar for windows 10 upgrade.


  • Edited by plp384 Monday, June 22, 2015 12:13 AM
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June 21st, 2015 11:57pm

I guess there might be a chance that these packages are already installed...... but from what I've read....you will see a notification for windows 10. I have yet to see one in the task bar.
June 22nd, 2015 12:08am

Hi plp384,

What is the verison of this Windows 8.1? Is it a RT version?

To verify whether ths KB has been installed, we can run "wusa /uninstall /KB:number" to have a check.
To install KB3035583, the KB2919355  should be installed. In addition, KB 3035583 is applied to Windows 8.1 Pro and Windows 8.1.
Here is a link for reference:
Update enables additional capabilities for Windows Update notifications in Windows 8.1 and Windows 7 SP1
https://support.microsoft.com/en-us/kb/3035583

Windows 8.1 RT version is not included in the reserving presently.
Here is a link for reference(Pay attention to the last part):
http://www.microsoft.com/en-us/windows/features

We can get the Windows 10 for free only if we have got a genuine  Windows 7, Windows 8.1, and Windows Phone 8.1 version.

Here is a link for reference:

Windows 10 FAQ

https://www.microsoft.com/en-us/windows/windows-10-faq

Best r

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June 22nd, 2015 1:44am

Your machine came with windows 8.1 after looking at HPs website.  What updates are you having issues installing specifically?

The updates I am trying to install correctly on my laptop are:

kb2919355

kb2932046

kb2934018

kb2937592

kb2938439

kb2959977

The KB3035583 update is supposed to make a notification appear on the right side of the task bar for windows 10 upgrade.


Are you getting an error code when trying to install them?
  • Edited by aw00t Monday, June 22, 2015 5:13 AM
June 22nd, 2015 4:04am

iexplore 11.0.9600.17840 796.17 KB (815,280 bytes) 6/20/2015 8:18 PM Microsoft Corporation c:\program files (x86)\internet explorer\iexplore.exe

That looks fine.  So it looks like you have current maintenance for IE on a 64-bit machine (so not WinRT to answer that question. <w>)

Another quick check would be to use the MUF Windows History to see what you have in your first line there.  E.g. pressing Win-w and typing  w his  Enter may be enough to get into that.  If you see a line there that refers to KB3000850 that means you are past KB2919355.  E.g. since the latter is often referred to as W8.1.1 I like to refer to the former as W8.1.2.  In previous terminology essentially that would mean you have the second "service pack" for W8.1 installed.  Unfortunately I don't know what you would see there otherwise.  They certainly don't help us identify this important detail except for that method.  I can think of a number of other ways that it would be helpful to see it in other information type UI elements.  It would also be nice if the Windows History could be queried easily.

HTH

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June 22nd, 2015 5:52am

Please try this. Clear all the updates performed before and reinstall the one you need.

Whenever Windows updates website scans and install any updates or patches, it gets stored on the below location.
%windir%\softwaredistribution\download

Depending upon the updates different folders gets created on the above location.

For clearing the contents of the softwaredistribution folder, try the below commands on the command prompt.

net stop wuauserv
rmdir %windir%\softwaredistribution  /s /q
net start wuauserv
exit

Try a direct windows update from windows control panel. Hope this helps.


June 22nd, 2015 7:17am

plp did a clean install so what we need to focus on is the error code
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June 22nd, 2015 8:50am

what we need to focus on is the error code

Nope.  We need to find out what you have installed.

Another way to find out if you have  KB3000850  would be to use PowerShell and enter there:

Get-HotFix  KB3000850

(apparently).   However I think the  Win-w  w his  method would be easier.

June 22nd, 2015 1:59pm

Why specifically that one?  Anyway I would still like the error you are getting with the windows updates
  • Edited by aw00t Monday, June 22, 2015 5:33 PM
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June 22nd, 2015 5:32pm

Thank You for the replies people.  I do not think it gives an error with a code but it reads that the package is already installed.  But when I look at windows update in control panel, and look at installed updates, it seems to lack several of the updates mentioned in my previous post. 

I will not be able to work on this until I get home tonight.  I greatly appreciate your curiosity in this matter.

June 22nd, 2015 6:01pm

The above is the installed updates after reinstalling the os.

Above is the 8.1 update site......the last 3 updates in the package are not installed on this laptop.

http://windowsitpro.com/windows-10/microsoft-sneaks-windows-10-upgrade-alert-windows-81-and-windows-7

If you look at this web link, it mentions KB3035583........this update is supposed to make the notification appear.

https://support.microsoft.com/en-us/kb/3035583

At this link, it says the only prerequisite is KB2919355........Now I already have this update on my freshly installed os...........the question is, can I just download KB3035583 and start seeing the windows 10 notification.

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June 23rd, 2015 1:34am

Currently, I am downloading just this one update......It is taking a little bit longer than normal to download...

June 23rd, 2015 1:47am

Okay, the KB3035583 installed and I restarted my laptop for good measure. 

Unfortunately, I am not seeing any notification to reserve windows 10 on the taskbar.

Hopefully, I can just do a clean install of windows 10 in August and have some compatible drivers to work with.

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June 23rd, 2015 1:54am

[Important 77  Optional 79]

You're not allowing automatic updates?  Just guessing and trying something?
June 23rd, 2015 3:30am

Im just trying to get the windows 10 notification on my taskbar to appear so that I can let Microsoft test to see if my laptop hardware is compatible and then reserve for the windows 10 upgrade.

That's all.  I love Microsoft's os's except for 2000 millennium edition.


Then i'll let automatic updates take over and download the rest....if that's ok.  I have the firewall on and avast on.....At least I have not had a bsod from a windows update.
  • Edited by plp384 Tuesday, June 23, 2015 8:00 PM
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June 23rd, 2015 7:55pm

Hi plp384,

How about the issue, is there anything to update?

Best regards

July 1st, 2015 8:42am

You mentioned a clean installation, but you also mention that you have Avast installed. If youre still unable to register for Windows 10, Id suggest that you provide us with as much information as possible, like:

  • MSInfo32 Output
  • Screenshot of System Properties
  • Screenshot(s) of Installed Updates
  • Screenshot of Device Manager
  • Screenshot(s) of Installed Programs

In the meantime, have you tried running C:\Windows\System32\GWX\GWX.exe (the Get Windows 10 application) manually? If you did do a clean install, are all of your drivers up-to-date? Have you tried disabling all startup applications and non-Microsoft services (including disabling Avast, or even just disabling Avast)? Have you tried installing updates one-by-one or in small groups to isolate a failing update?

Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet

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July 14th, 2015 12:48pm

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