Remember - This is a public forum so never post private information such as email or phone numbers!Ideas:Programs you are having problems with Error messages Recent changes you made to your computer What you have already tried to fix the problem 1 person needs an answerI do too

What happens when you try to install?If there is an error message, exactly what does it say?What did HP Have to say about it (before they suggested you reinstall XP)What is your system make and model?What is your XP version and Service Pack?Please vote my posts as helpful so I can get lots of points. I am saving up for a pony!