Hi CharlesVilliers,
Have you got any error messages ?
It seems that there is something wrong with the windows update.
Please take the following step to have a troubleshoot ,if there is any antivirus software installed ,please turn them off temporarily to have a check:
1.Run the built-in troubleshoot tool to have a diagnostic :
Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update.
2.Clear the windows update cache.Open an administrator command line and input :
net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
Restart the machine and manually check for updates again
3.Try the fixit tool to reset Windows update Components
How do I reset Windows Update components?
https://support.microsoft.com/en-us/kb/971058
If the issue persists ,please check the Event Viewer (Event Viewer \Windows Logs \Application ,System ,Setup )and the "Windowsupdate.log" (Search it directly) for more information to troubleshoot this issue .If you have troubles in analyzing this
issue ,we can upload them to the OneDrive and paste the link here .
Best regarads
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Edited by
MeipoXuMicrosoft contingent staff, Moderator
Thursday, March 19, 2015 2:25 AM
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Proposed as answer by
Yolanda ZhuMicrosoft contingent staff, Moderator
Tuesday, March 24, 2015 9:36 AM
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Marked as answer by
Yolanda ZhuMicrosoft contingent staff, Moderator
Monday, March 30, 2015 9:44 AM