HI,

I'm having difficulty running windows updates on my  computer. Every time I try to do so I get a message stating that I should restart my PC, I would do so and try to run windows uodate again to no avail.

Should anyone be able to offer me any advice I would apreciate it very much.

• Moved by Roujansky_Jr Tuesday, March 17, 2015 2:57 PM wrong forum
• Moved by Marvin_Guo Wednesday, March 18, 2015 8:57 AM IT Pro

Hi CharlesVilliers,

Have you got any error messages ?
It seems that there is something wrong with the windows update.

Please take the following step to have a troubleshoot  ,if there is any antivirus software installed ,please turn them off temporarily to have a check:
1.Run the built-in troubleshoot tool to have  a diagnostic :
Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update.

2.Clear the windows update cache.Open an administrator command line and input :
net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
Restart the machine and manually check for updates again

3.Try the fixit tool to reset Windows update Components
How do I reset Windows Update components?
https://support.microsoft.com/en-us/kb/971058

If the issue persists ,please check the Event Viewer (Event Viewer \Windows Logs \Application ,System ,Setup )and the "Windowsupdate.log" (Search it directly) for more information to troubleshoot this issue .If you have troubles in analyzing this issue ,we can upload them to the OneDrive and paste the link here .
Best regarads

• Edited by MeipoXuMicrosoft contingent staff, Moderator Thursday, March 19, 2015 2:25 AM
• Proposed as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Tuesday, March 24, 2015 9:36 AM
• Marked as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Monday, March 30, 2015 9:44 AM

Hello MeipoXu,

Forgive me for not replying to your response to my query sooner, I have been away and I've not had time to attempt to repair the issue that I am currently experiencing.

Please allow me a few days to respond to you and inform you if my issue has been resolved.

Kind regards

CharlesVilliers