I installed a new hard drive now windows update won't work I get error windows update cannot currently check for updates because the service is not running and in the last week I'm getting the windows not genuine also I can't make out the id number on the bottom of my laptop (it wore off) Here's my Diagnostic Report Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8= Windows Product ID: 00359-OEM-8992687-00015 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {950F097B-0B37-4FB0-ABC2-E1B86CD1A646}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Standard Edition 2003 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395] File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395] File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514] File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514] File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0] File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0] File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{950F097B-0B37-4FB0-ABC2-E1B86CD1A646}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-613681883-3420369296-3714360852</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R430/P430/R480 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>06NR.M004.20100625.LX </Version><SMBIOSVersion major="2" minor="5"/><Date>20100625000000.000000+000</Date></BIOS><HWID>E8F73E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>122DF321DD425D2</Val><Hash>sRej56XZiQyC0S6BvqlfBKwpoDc=</Hash><Pid>70141-745-4637924-56113</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800015-02-1033-7600.0000-1772010 Installation ID: 017495644704464364179383303936586043881074370944177563 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 2BT4J License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 9/24/2012 7:59:18 AM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: 0x00000000 HealthStatus: 0x000000000001EFF0 Event Time Stamp: 9:19:2012 19:24 WAT Activex: Registered WAT Admin Service: Registered HWID Data--> HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GEiTIAX1jYYoy5Q1Jyu0U7k/sLabUbK OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CRESTLNE HPET INTEL CRESTLNE BOOT PTLTD $SBFTBL$ MCFG INTEL CRESTLNE SLIC SECCSD LH43STAR SSDT BrtRef DD01BRT SSDT BrtRef DD01BRT SSDT BrtRef DD01BRT SSDT BrtRef DD01BRT

Please make sure under services that the "Windows Update" service is set to Automatic and started. Then if you still have problem after that you can try to run FixIt tool for updates http://support.microsoft.com/mats/windows_update

Where did you get that version of the MGADiag tool from - it's 30 months out of date! To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) Once saved, run the tool. Click on the Continue button, which will produce the report. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response. - **in your own thread**, please Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker! http://www.microsoft.com/en-us/howtotell/Hardware.aspx Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth