Every once in a while, my genuine copy of windows has started up with a message that it is not genuine. I have ignored that message since I am certain this installation is genuine. But what could be causing the message? The tool at http://www.microsoft.com/genuine/validate runs without showing any problems. Ron

Hi, please run Microsoft Genuine Diagnostics Tool (MGADiag) [1]. Inside the tool click "Copy" and paste the output here. André [1] http://go.microsoft.com/fwlink/?linkid=52012"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Thank you. -- Ron Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-PDDQD-2MQ8T-2GKCD Windows Product Key Hash: yhgGqehq31eyn7bAwmLV7MP7h60= Windows Product ID: 00371-OEM-9044641-04623 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7600.2.00010100.0.0.048 ID: {75803BA4-7010-4D43-ABBA-F5A30ADB652E}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7600.win7_gdr.100618-1621 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office FrontPage 2003 - 100 Genuine Microsoft Office Standard 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{75803BA4-7010-4D43-ABBA-F5A30ADB652E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2GKCD</PKey><PID>00371-OEM-9044641-04623</PID><PIDType>3</PIDType><SID>S-1-5-21-2543116862-305251999-1305499222</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20100630000000.000000+000</Date></BIOS><HWID>A7BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>37762FDCDBAA5E2</Val><Hash>2pL6UukNCCzrXrZgK6SrD2KyCbw=</Hash><Pid>72079-753-8367065-55905</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>A8CF6F1117AF70E</Val><Hash>hG0zZSc0Kgfr3NjDwkczYeOI8Vg=</Hash><Pid>81607-903-5220874-64634</Pid><PidType>1</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00180-446-404623-02-1033-7600.0000-3292009 Installation ID: 017254563134503381090293912262708825672082288983405713 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 2GKCD License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 12/17/2010 9:05:54 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 12:17:2010 06:55 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OgAAAAMAAgABAAEAAwACAAAAAgABAAEACrbm6taDuILe2BJuYsNykMLqtKBW9rRlTpGG9mgTnJbqgg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC IntelR AWRDACPI FACP IntelR AWRDACPI HPET IntelR AWRDACPI MCFG IntelR AWRDACPI HJKL IntelR AWRDACPI ZXCV IntelR AWRDACPI SSDT INTEL PPM RCM Ron

If you go to www.microsoft.com and enter NSLP channel in the search box you will discover this is a very common problem and the most common recommendation is to contact the manufacturer of your computer as this seems to be a problem with some OEM keys. See info @ http://windows.microsoft.com/en-us/windows/help/contact-supportPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

"BIOS valid for OA 2.0: yes, but no SLIC table" For some reason, your computer is unable to see the SLIC table that should be present in the BIOS of your machine to be able to use thsi OEM license. To fix this, you should change the Product Key to the one on the COA sticker on the case. To do this, go to System Properties, and at the bottom of the page, you'll see the link to Change Product Key. Use that - you may have to activate by phone. if this does not provide a positive reuslt, you should contact the manufacterer of the machien for support (BIOS patch or productkey)MCP/MCSA/MCTS/MCITP

On Fri, 17 Dec 2010 14:47:48 +0000, SenneVL wrote: > > >"BIOS valid for OA 2.0: yes, but no SLIC table" For some reason, your computer is unable to see the SLIC table that should be present in the BIOS of your machine to be able to use thsi OEM license. To fix this, you should change the Product Key to the one on the COA sticker on the case. To do this, go to System Properties, and at the bottom of the page, you'll see the link to Change Product Key. Use that - you may have to activate by phone. if this does not provide a positive reuslt, you should contact the manufacterer of the machien for support (BIOS patch or productkey) >MCP/MCSA/MCTS/MCITP The product key is correct. And the product activated automatically online with no problem. Ron

On Fri, 17 Dec 2010 14:47:48 +0000, SenneVL wrote: > > >"BIOS valid for OA 2.0: yes, but no SLIC table" For some reason, your computer is unable to see the SLIC table that should be present in the BIOS of your machine to be able to use thsi OEM license. To fix this, you should change the Product Key to the one on the COA sticker on the case. To do this, go to System Properties, and at the bottom of the page, you'll see the link to Change Product Key. Use that - you may have to activate by phone. if this does not provide a positive reuslt, you should contact the manufacterer of the machien for support (BIOS patch or productkey) >MCP/MCSA/MCTS/MCITP When I write that the "product key is correct", what I mean is that the one I used to activate (sucessfully) is the SAME as the one on the COA sticker. Ron

The error means the stuff in the BIOS doe not match yourr product key. If you state the product key is correct, uou should contact your OEm for support on how to obtain a valid BIOS image (possibly a motherboard replacement)MCP/MCSA/MCTS/MCITP

The SLIC table isn't important for OEM_COA_NSLP versions. Only OEM_SLP (preinstalled) versions check whether a valid BIOS marker is present or not. OA 2.0 is for Vista anyway, even less important for Windows 7 (which uses 2.1). "192 GB ought to be enough for anybody." (from the miniseries "Next Generation's Jokes")

OK, but then why do I occasionally (not always), get a message on windows startup that my Windows is not genuine? I purchased it from NewEgg along with the components for my computer. And I've not significantly changed the hardware since installation.Ron

I have no idea why your OEM System Builder version (OEM_COA_NSLP) is genuine. The log is ok. You should contact MS and they should check the key. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

I have no idea why your OEM System Builder version (OEM_COA_NSLP) is genuine. The log is ok. You should contact MS and they should check the key. André "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/ How do I do that? My understanding is that with an OEM version, MS won't speak to me directly. Thanks.Ron

On Fri, 17 Dec 2010 20:07:50 +0000, Andre.Ziegler wrote: > > >I have no idea why your OEM System Builder version (OEM_COA_NSLP) is genuine. The log is ok. You should contact MS and they should check the key. > > >André >"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/ Andre, Re-reading your note I'm confused. Do you mean you have no idea why it *is* genuine, as you wrote? Or that you have no idea why it *is not* genuine? Ron

The software liceensing service (SPP) may not be starting as it should. Check the event viewer.

On Sat, 18 Dec 2010 10:28:17 +0000, ZERO Tolerance wrote: >The software liceensing service (SPP) may not be starting as it should. Check the event viewer. I searched for Security-SPP and found only a single event "sppuinotify service has failed to start. 0x80070426" on day after the system was installed (Oct 26). It did start up about 3 minutes later. But since I had a "not genuine" message a few days ago, there is no real correlation. Thanks for your thoughts. Ron

I meant "non genuine". Sorry for confusing you, Ron. The log is fine and the SPP service is running. If not you would have an error message: slui.exe 0x2a 0x80070426 in the log. This means the service is not running. You can also ask here: Windows 7 Genuine Advantage Validation Issues (Windows 7) Forum MS Employees may see more. best regards André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

On Sat, 18 Dec 2010 14:40:52 +0000, Andre.Ziegler wrote: > > >I meant "non genuine". Sorry for confusing you, Ron. > >The log is fine and the SPP service is running. If not you would have an error message: > >slui.exe 0x2a 0x80070426 > >in the log. This means the service is not running. > >You can also ask here: > >Windows 7 Genuine Advantage Validation Issues (Windows 7) Forum > >MS Employees may see more. > > >best regards >André >"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/ Thanks, I'll look there. Ron

On Sat, 18 Dec 2010 14:40:52 +0000, Andre.Ziegler wrote: > > >I meant "non genuine". Sorry for confusing you, Ron. > >The log is fine and the SPP service is running. If not you would have an error message: > >slui.exe 0x2a 0x80070426 > >in the log. This means the service is not running. > >You can also ask here: > >Windows 7 Genuine Advantage Validation Issues (Windows 7) Forum > >MS Employees may see more. > > >best regards >André >"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/ I looked through the forum, and there are several that report intermittent problems -- one with a "normal" mgadiag result. A recommendation, for the intermittent problem, was to keep MGAdiag on the desktop, and run it immediately when the "not genuine" notification pops up. So that is what I will do. Thanks again for the information. Ron

Try two steps: First step to take ownership of your system partition with security tab. Step two reinstall system certificates with command prompt - slmgr.vbs /rilc

On Sat, 18 Dec 2010 20:38:50 +0000, ZERO Tolerance wrote: > > >Try two steps: > >First step to take ownership of your system partition with security tab. > >Step two reinstall system certificates with command prompt - > >slmgr.vbs /rilc Why? Ron

In my experiance I have done this. I have had non genuine when for some reason licensing certificate or folder was accsess denied possibly due to virus or program and it did the trick, I cannot say it will work for you.

It doesn't make sense to me that a permissions problem should result in such an intermittent problem (only twice in the past 3 1/2 weeks). I think I'll pass on that suggestion. But thanks anyway.Ron

Although if you would so wish to, you have my permission, and for that matter my ownership. Security is job one.

Please review the response from Newegg Support in this previous thread. Carey Frisch

Please review the response from Newegg Support in this previous thread . Carey Frisch I did not see that as being helpful in that the poster's problem was that he couldn't activate his W7 due to the key being blocked. Whereas I had no problem activating; my problem was a message on two occasions, during the past 3 1/2 weeks, that the OS was not genuine; without being able to confirm this using MS's online validation tool; or seeing any abnormalities in the MGADiag output. However, it is good to know that Newegg might RMA the product if it turns out to have been defective.Ron

I was going to stay out of this... I've had it happen too, on a Retail (non-OEM) copy. It happened directly after rebooting from an automatic update about a month ago. Identically as you said, the non-genuine dialog box popped up with the desktop alpha'd. Startling. I closed the box (without following its instructions) and hoped it would just disappear from everything including my memory. After working the pending updates through and rebooting, all seemed fine. Maybe I'll search through my Event Viewer logs to see if I can spot what happened then. Mainly, I'd just prefer to forget about it. ...So, why'd you mark those two posts Answers?

...So, why'd you mark those two posts Answers? I thought they gave the most useful, relevant information to my particular problem, even though not a complete answer. I couldn't find anything definite in the Event Viewer logs for the second event. For the first event, I could not recall the exact date/time of the occurrence.Ron