Good Day Everyone, I have been in IT for about 18 years and just wanted to offer some general advice on troubleshooting computer / network issues. Sometimes we forget the simplest things and start barking up the wrong tree. I read something from Microsoft a few years back that I keep in mind while troubleshooting. It is called the DIP-CD method and goes like this: 1.) DEFINE the problem 2.) ISOLATE the cause 3.) PERFORM the repair 4.) CONFIRM the results 5.) DOCUMENT the solution To remember this, imagine dipping a CD into chocolate. If you would like more details about each step, I have a little website setup at: http://computertroubleshooting.weebly.com/ Thanks, MarioInDallas, MCSA

Hi, Thanks for sharing this useful information here. But this is not an issue or question, so I will change the type of this thread to discussion. Thanks for understanding.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.