Free e-book: Windows 7 troubleshooting tipsMitch Tulloch, a Microsoft Most Valuable Professional and lead author of the just-published (and hot-selling) Windows 7 Resource Kit (Microsoft Press, 2010; ISBN: 9780735627000; 1760 pages), has created a short e-book called What You Can Do Before You Call Tech Support.You can download the e-book in XPS format here and in PDF format here. Enjoy!Vincenzo Di Russo Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo