I really need this FixIt program as soon as possible, but i've bought a computer which running win 8.1
support microsoft com / mats / cd_dvd_drive_problems
Will you do something for keep users running win8.1 and give them compatible softwares, or should we drop to the bin and downgrade to Win7?

Cheers.

• Edited by qrrr Tuesday, January 21, 2014 11:25 PM

Thank You for the answer despite my style wasn't nice.
I wanted to try out this program for a DVD disk, which couldn't be read.
Unfortunately it was't successful.

• Edited by qrrr Wednesday, January 22, 2014 12:36 AM

The problem is that, i have a DVD disk which is damaged.
All the others work correctly.

edit: and maybe i've misunderstood the hungarian description of the support page.

• Edited by qrrr Wednesday, January 22, 2014 1:23 AM
• Marked as answer by kelvin_hsuMicrosoft contingent staff, Moderator 6 hours 6 minutes ago

Hi,

We cannot repair the damaged DVD disk on Windows side.

According to your previous post, it appeared that your DVD drive was working fine.

Please just contact the DVD provider to see if they have any idea to repair or replace the DVD.

Thanks for your understanding.