Fairly regular Bluescreens, often when the PC seems to be idle.  Can anyone help?
Hi, I seem to get one or two random bluescreens per day on my machine (Win 7 64-bit SP1, Core i7 870, 8GB RAM, 120GB SSD, 1TB HDD, 1GB GTX 560 Ti). Here's the latest minidump relating to my most recent bluescreen: https://skydrive.live.com/redir.aspx?cid=9f2a4881c2c64e5b&resid=9F2A4881C2C64E5B!236&parid=9F2A4881C2C64E5B!209&authkey=!ANAJMQ9WfUsTmy8 I hope that link works... and that somebody can read it and explain what might be causing the crash? Thanks :)
December 2nd, 2011 7:00pm

The minidump file showed a SYSTEM_SERVICE_EXCEPTION (3b) stop error but no third party driver was named as causing the crash. However the process that crashed was the AvastSvc.exe. So, try uninstalling and reinstalling Avast. If problems persists consider uninstalling Avast and use alternative security software such as Microsoft Security Essentials. Also, consider downloading, updating, and running a "Quick Scan" with Malwarebytes Antimalware (free version) and see if it picks anything up: http://www.malwarebytes.org/products/malwarebytes_free Also there is a driver present on the system that has been known to cause blue screen errors in certain setups and that is the sptd.sys. I would recommend to uninstall the application that installed the sptd.sys driver, possibly that is Daemon Tools or Alcohol 120%. Then uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link: http://www.duplexsecure.com/en/faq
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December 3rd, 2011 12:54pm

Thanks for the reply auggy! I'll try your suggestions tomorrow. I didn't think such popular software like Avast could cause bluescreens... I was about to go to bed, and I got a random BSOD again. Here's the new dump: https://skydrive.live.com/redir.aspx?cid=9f2a4881c2c64e5b&resid=9F2A4881C2C64E5B!237&parid=9F2A4881C2C64E5B!209&authkey=!AOFm3DF7OoJzjos
December 3rd, 2011 8:27pm

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff8000348bad1, Address of the instruction which caused the bugcheck Arg3: fffff880098d1040, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!KiInsertTimerTable+171 fffff800`0348bad1 4c3b7df8 cmp r15,qword ptr [rbp-8] CONTEXT: fffff880098d1040 -- (.cxr 0xfffff880098d1040) rax=0000000000009896 rbx=fffffa80099f3c20 rcx=000000000000c17b rdx=fffffa800865a9f0 rsi=0000000000001b40 rdi=fffff88003164180 rip=fffff8000348bad1 rsp=fffff880098d1a20 rbp=ffbffa80091c4c40 r8=ffffffffffffff55 r9=00000000000000ca r10=fffff88003164180 r11=fffff88003164100 r12=fffff88003167ec8 r13=0000000000000001 r14=0000000000000000 r15=0000000cf3e888b6 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202 nt!KiInsertTimerTable+0x171: fffff800`0348bad1 4c3b7df8 cmp r15,qword ptr [rbp-8] ss:0018:ffbffa80`091c4c38=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: plugin-contain CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff80003485092 to fffff8000348bad1 STACK_TEXT: fffff880`098d1a20 fffff800`03485092 : fffffa80`099f3b60 fffffa80`099f3b60 fffff800`00000000 fffffa80`00000002 : nt!KiInsertTimerTable+0x171 fffff880`098d1a80 fffff800`0348774f : 00000000`00000f90 fffff800`035f5e80 00000000`000000ca 00000000`0757fd20 : nt!KiCommitThreadWait+0x332 fffff880`098d1b10 fffff800`0377644e : 00000000`199d7000 fffff880`00000006 00000000`00000001 fffff800`0376a000 : nt!KeWaitForSingleObject+0x19f fffff880`098d1bb0 fffff800`0347eed3 : fffffa80`099f3b60 00000000`00000f90 fffff880`098d1bf8 fffffa80`06f9b430 : nt!NtWaitForSingleObject+0xde fffff880`098d1c20 00000000`75122e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0757eb68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75122e09 FOLLOWUP_IP: nt!KiInsertTimerTable+171 fffff800`0348bad1 4c3b7df8 cmp r15,qword ptr [rbp-8] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!KiInsertTimerTable+171 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3 STACK_COMMAND: .cxr 0xfffff880098d1040 ; kb FAILURE_BUCKET_ID: X64_0x3B_nt!KiInsertTimerTable+171 BUCKET_ID: X64_0x3B_nt!KiInsertTimerTable+171 Followup: MachineOwner --------- --------------------------------------------------- Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/ff558949(v=VS.85).aspx This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code. Please start by updating your graphic card driver and your DirectX. Consider also uninstall the plugin-contain Plugin. More about it: http://www.ghacks.net/2010/06/25/what-is-the-process-plugin-container-exe/ If this does not help, consider contacting your graphic card manufacturer Technical Support for assistance. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator Microsoft Certified Trainer
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December 3rd, 2011 8:35pm

I've left it a while... thought I'd give it a bump before it drops into oblivion... Any help much appreciated.
December 4th, 2011 6:50am

Thanks Mr X, I'm fairly sure it's not the graphics driver or DirectX, as I always keep these regularly up to date. I also recently changed my graphics card from a GTX 460 to a GTX 560 Ti, and these bluescreens occurred on the old card too, across many graphics driver updates. This plugin-container.exe that you suggest uninstalling... seems to be associated with Firefox - does this mean I have to stop using my preferred browser? [edit] annnd another! https://skydrive.live.com/redir.aspx?cid=9f2a4881c2c64e5b&resid=9F2A4881C2C64E5B!238&parid=9F2A4881C2C64E5B!209&authkey=!ALIH8h6-mVUosIc Does it appear to be the same problem each time? Sorry I don't know how to analyse these dumps myself... the first reply said it might be avastsvc.exe, the second said it might be graphics drivers...
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December 6th, 2011 7:29am

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80003491ad1, Address of the instruction which caused the bugcheck Arg3: fffff880058b1ee0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!KiInsertTimerTable+171 fffff800`03491ad1 4c3b7df8 cmp r15,qword ptr [rbp-8] CONTEXT: fffff880058b1ee0 -- (.cxr 0xfffff880058b1ee0) rax=0000000000009896 rbx=fffffa8008f31120 rcx=000000000000e4e1 rdx=fffff88003168af8 rsi=0000000000001a40 rdi=fffff88003164180 rip=fffff80003491ad1 rsp=fffff880058b28c0 rbp=ffbff88003168af8 r8=ffffffffffffff55 r9=00000000000000c2 r10=fffff88003164180 r11=00000000001f0000 r12=fffff88003167dc8 r13=0000000000000001 r14=0000000000000000 r15=000000133f89c115 iopl=0 nv up ei pl nz ac po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010216 nt!KiInsertTimerTable+0x171: fffff800`03491ad1 4c3b7df8 cmp r15,qword ptr [rbp-8] ss:0018:ffbff880`03168af0=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: AvastSvc.exe CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80003491ad1 STACK_TEXT: fffff880`058b28c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInsertTimerTable+0x171 FOLLOWUP_IP: nt!KiInsertTimerTable+171 fffff800`03491ad1 4c3b7df8 cmp r15,qword ptr [rbp-8] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!KiInsertTimerTable+171 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3 STACK_COMMAND: .cxr 0xfffff880058b1ee0 ; kb FAILURE_BUCKET_ID: X64_0x3B_nt!KiInsertTimerTable+171 BUCKET_ID: X64_0x3B_nt!KiInsertTimerTable+171 Followup: MachineOwner --------- ----------------------------------------------------------- Here the BSOD occured when Avast was running. Please uninstall it completely and use MSE (Microsoft Security Essentials instead of it). For Firefox, uninstall the pluging and check results. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator Microsoft Certified Trainer
December 6th, 2011 11:34am

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