Failed installing two windows 8.1 updates: KB2976978 and KB3038936

Tried the clean boot method, tried the troubleshooter download, and the general "help with this error" steps. Every time I attempt use the troubleshooter it fixes the same problems. Here is the log.

https://drive.google.com/file/d/0B5bvL437OKr7REEyb1lnMGZxS2M/view?usp=sharing

  • Edited by z3r0mikey Wednesday, August 19, 2015 10:57 PM putting in log
August 18th, 2015 1:03am

Hi mikey,

Please try the following methods and check if any helps:

1. Disable anti-virus software and install again

2. Try to download these update and install manually

In addition, I found the following error from the log:

"WU client failed Searching for update with error 0x8024000b"

You can also refer to the following article to resolve it:

Windows Update error 8024000B

Best regards,

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August 20th, 2015 5:02am

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