Hi there, Win Explorer is continually crashing throughout the day (10x). Not sure what could be causing it and wanted to see if anyone had any thoughts? The closest thing I can think of is when I recently installed Tortoise SVN. Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60 Exception code: 0xc000071f Fault offset: 0x00099bc2 Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12

Please provide us with your Event Viewer administrative logs by following these steps: Click Start Menu Type eventvwr into Search programs and files (do not hit enter) Right click eventvwr.exe and click Run as administrator Expand Custom Views Click Administrative Events Right click Administrative Events Save all Events in Custom View As... Save them in a folder where you will remember which folder and save as Errors.evtx Go to where you saved Errors.evtx Right click Errors.evtx -> send to -> compressed (zipped) folder Upload the .zip file here (if you can) to skydrive or a file sharing serviceWanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

On 5/7/2013 1:42 AM, JAMAJ79 wrote: Usually when Explorer starts crashing, something has been installed that is making it crash. What have you installed lately?

Thanks for the offer to help. Here is a link to the errors log that I created. http://sdrv.ms/16VoKOY I did have Box.com Edit and TortoiseSVN recently installed. I uninstalled both of them thinking that could be the problem although after restart, I am still getting Explorer to crash.

Jamaj79 Sorry but the event viewer is corrupt and cant be opened.Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

Hi, I suggest you perform the following steps to narrow down the issue. 1. Update the anti-virus application to the latest version and then scan the whole computer 2. Run Windows Safe Mode 1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices. 2) Restart the computer. 3) Keep pressing the F8 key until the Windows Startup menu appears. 4) Choose Safe Mode, and press Enter. 5) Test the issue in Safe Mode to see if the issue still exists. Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary. If the issue does not occur in safe mode, lets try a Clean Boot to test the issue. Start Windows in Clean Boot mode Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure. 1) Click Start. 2) Copy and paste "msconfig" (without the quotation marks) in the Start Searchbox, and click Enter. 3) Switch to Services tab and then Check Hide All Microsoft Services. 4) Click Disable All. 5) Switch to the Startup tab and then Click Disable all. 6) Click OK. 7) Click Restart to restart the computer and test the issue. More reference: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista Applications may crash in Windows 7 or in Windows Server 2008 R2 Regards, Vincent Wang TechNet Community Support

Hi, I suggest you perform the following steps to narrow down the issue. 1. Update the anti-virus application to the latest version and then scan the whole computer 2. Run Windows Safe Mode 1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices. 2) Restart the computer. 3) Keep pressing the F8 key until the Windows Startup menu appears. 4) Choose Safe Mode, and press Enter. 5) Test the issue in Safe Mode to see if the issue still exists. Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary. If the issue does not occur in safe mode, lets try a Clean Boot to test the issue. Start Windows in Clean Boot mode Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure. 1) Click Start. 2) Copy and paste "msconfig" (without the quotation marks) in the Start Searchbox, and click Enter. 3) Switch to Services tab and then Check Hide All Microsoft Services. 4) Click Disable All. 5) Switch to the Startup tab and then Click Disable all. 6) Click OK. 7) Click Restart to restart the computer and test the issue. More reference: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista Applications may crash in Windows 7 or in Windows Server 2008 R2 Regards, Vincent Wang TechNet Community Support

Hi, Hows everything going? Please feel free to give us any update. Regards,Vincent Wang TechNet Community Support