Everytime Skype Business opens it reboots my computer


Every time I open skype for business it gives me an error that says windows has encountered a critical problem and will restart automatically in one minute. Please save your work now. Then in less then 60 seconds the computer reboots. If you have skype for business setup to start automatically when login, then when you login the computer prompts you with this message and reboots. I have to go under msconfig and turn off Microsoft office from loading on startup, so the user can login and work. It also brings up another message that says We're sorry, but Skype for Business has run into an error that is preventing it from working correctly, Skype for Business will need to be closed as a result. Would you like us to repair now? Repair Now, Help, or Close. It doesn't matter what you click cause in less then 60 seconds the computer reboots and the message occurs again.

I have done the following: 

1. Windows Updates

2. Ran virus and malware scans

3. Ran ccleaner

4. Uninstalled and Reinstalled Skype and Office 365.

5. Re-created user profile

6. Deleted HKEY_Current_User\Software\Microsoft\Office\15.0\Lync\Whatever folders associated to the computer name and users email/sip.

***Number 6. Was a temporary solution. It allowed the user to login to skype and work, but when the user rebooted there computer and logged back into there computer we got the same message that restarts the computer. I am thinking that the office 365 server is generating these keys at login and creating a problem for the skype to work correctly.

Any thoughts would be greatly appreciated.
May 26th, 2015 12:43pm

Cant say I have seen this one before! My advice as annoying as it may be, would be to rebuild your PC. Much faster that looking for a needle in a ha
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May 26th, 2015 7:14pm

Should be a client issue, because O365 works for a lot of users. Maybe not all software is removed through a reinstallation.
May 27th, 2015 1:57am

As funny as this sounds rebuilding the computer doesn't fix it! I have re-installed windows 7 and re-installed the whole office 2013 and the skype packages without fixing it! Yes you read this right!!!!!!....I have re-installed windows without luck and was still searching for the needle in the haystack. I also thought it might be associated with the outlook profile, which also triggered the same error when I deleted the profile and tried to re-create it. I then had a user who had no outlook for a week because every time I would try to add a outlook profile it would reboot the computer. 

Here is what worked for me. See my post on office 365, since I found this to be a office 365 issue.

http://community.office365.com/en-us/f/172/t/351312.aspx 

Its still not clean instruction for a fix, but if you read carefully it should help bring some understanding.

  • Proposed as answer by Greg Seeber 14 hours 4 minutes ago
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June 3rd, 2015 11:38am

As funny as this sounds rebuilding the computer doesn't fix it! I have re-installed windows 7 and re-installed the whole office 2013 and the skype packages without fixing it! Yes you read this right!!!!!!....I have re-installed windows without luck and was still searching for the needle in the haystack. I also thought it might be associated with the outlook profile, which also triggered the same error when I deleted the profile and tried to re-create it. I then had a user who had no outlook for a week because every time I would try to add a outlook profile it would reboot the computer. 

Here is what worked for me. See my post on office 365, since I found this to be a office 365 issue.

http://community.office365.com/en-us/f/172/t/351312.aspx 

Its still not clean instruction for a fix, but if you read carefully it should help bring some understanding.

  • Proposed as answer by Greg Seeber Wednesday, June 03, 2015 5:22 PM
June 3rd, 2015 3:36pm

As funny as this sounds rebuilding the computer doesn't fix it! I have re-installed windows 7 and re-installed the whole office 2013 and the skype packages without fixing it! Yes you read this right!!!!!!....I have re-installed windows without luck and was still searching for the needle in the haystack. I also thought it might be associated with the outlook profile, which also triggered the same error when I deleted the profile and tried to re-create it. I then had a user who had no outlook for a week because every time I would try to add a outlook profile it would reboot the computer. 

Here is what worked for me. See my post on office 365, since I found this to be a office 365 issue.

http://community.office365.com/en-us/f/172/t/351312.aspx 

Its still not clean instruction for a fix, but if you read carefully it should help bring some understanding.

Free Windows Admin Tool Kit Click here and download it now
June 3rd, 2015 3:36pm

As funny as this sounds rebuilding the computer doesn't fix it! I have re-installed windows 7 and re-installed the whole office 2013 and the skype packages without fixing it! Yes you read this right!!!!!!....I have re-installed windows without luck and was still searching for the needle in the haystack. I also thought it might be associated with the outlook profile, which also triggered the same error when I deleted the profile and tried to re-create it. I then had a user who had no outlook for a week because every time I would try to add a outlook profile it would reboot the computer. 

Here is what worked for me. See my post on office 365, since I found this to be a office 365 issue.

http://community.office365.com/en-us/f/172/t/351312.aspx 

Its still not clean instruction for a fix, but if you read carefully it should help bring some understanding.

June 3rd, 2015 3:36pm

As funny as this sounds rebuilding the computer doesn't fix it! I have re-installed windows 7 and re-installed the whole office 2013 and the skype packages without fixing it! Yes you read this right!!!!!!....I have re-installed windows without luck and was still searching for the needle in the haystack. I also thought it might be associated with the outlook profile, which also triggered the same error when I deleted the profile and tried to re-create it. I then had a user who had no outlook for a week because every time I would try to add a outlook profile it would reboot the computer. 

Here is what worked for me. See my post on office 365, since I found this to be a office 365 issue.

http://community.office365.com/en-us/f/172/t/351312.aspx 

Its still not clean instruction for a fix, but if you read carefully it should help bring some understanding.

Free Windows Admin Tool Kit Click here and download it now
June 3rd, 2015 3:36pm

I posted this on the other discussion, but for the convenience here it is.

HERE IS THE UPDATED INSTRUCTION FOR THE FIX.

***I just want to note that if you follow these instructions you will lose items pinned to the task bar.

1. Log user off

2. Log in as admin

3. Uninstall Skype for Business and Office 365

4. Delete all thats in the folder c:\users\<username>\appdata\Local\Microsoft (Click Yes and check click yes to all prompts for delete)

5. Delete folder c:\users\<username>\appdata\Roaming\Microsoft (Click Yes and check click yes to all prompts for delete)

6. Now go to the users profile on the server. And Delete. My Example is: \\<ServerName>\Profiles\<username>\Appdata\Roaming\Microsoft (Click Yes and check click yes to all prompts for delete)

7. Log off admin and login user.

8. Open regedit

9. Delete the following:

a. Computer\HKEY_CURRENT_USER\Software\Microsoft\Exchange

b. Computer\HKEY_CURRENT_USER\Software\Microsoft\MSOIdentityCRL\UserExtendedProperties\<ANYTHING WITH THE USERS EMAIL ADDRESS ON IT>

c. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Identities\

d. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync\

e. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\PST\

f. Computer\ HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Search\

g. Computer\ HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WSMAN\Client\ConnectionCookies\

10. Log user into the portal.office365.com

11. Click the link that takes you to the install now, but first deactivate the computer you installed the 365 on.

12. After install office. Open outlook. Put users password in and once emails start downloading a little bit you can close the outlook.

13. You can now run the skype for business install package (setuplyncentryretail.x86.en-us) or the skype install from the portal.office365.com.

14. After that installs it will let you log the user in.

15. I would do a reboot on the computer.

16. If you log back in and skype starts up without rebooting the computer you have successfully fixed the issue with your office 365 files on your roaming profile and conflicts with lync and outlook profile.

June 4th, 2015 5:44pm

I posted this on the other discussion, but for the convenience here it is.

HERE IS THE UPDATED INSTRUCTION FOR THE FIX.

***I just want to note that if you follow these instructions you will lose items pinned to the task bar.

1. Log user off

2. Log in as admin

3. Uninstall Skype for Business and Office 365

4. Delete all thats in the folder c:\users\<username>\appdata\Local\Microsoft (Click Yes and check click yes to all prompts for delete)

5. Delete folder c:\users\<username>\appdata\Roaming\Microsoft (Click Yes and check click yes to all prompts for delete)

6. Now go to the users profile on the server. And Delete. My Example is: \\<ServerName>\Profiles\<username>\Appdata\Roaming\Microsoft (Click Yes and check click yes to all prompts for delete)

7. Log off admin and login user.

8. Open regedit

9. Delete the following:

a. Computer\HKEY_CURRENT_USER\Software\Microsoft\Exchange

b. Computer\HKEY_CURRENT_USER\Software\Microsoft\MSOIdentityCRL\UserExtendedProperties\<ANYTHING WITH THE USERS EMAIL ADDRESS ON IT>

c. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Identities\

d. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync\

e. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\PST\

f. Computer\ HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Search\

g. Computer\ HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WSMAN\Client\ConnectionCookies\

10. Log user into the portal.office365.com

11. Click the link that takes you to the install now, but first deactivate the computer you installed the 365 on.

12. After install office. Open outlook. Put users password in and once emails start downloading a little bit you can close the outlook.

13. You can now run the skype for business install package (setuplyncentryretail.x86.en-us) or the skype install from the portal.office365.com.

14. After that installs it will let you log the user in.

15. I would do a reboot on the computer.

16. If you log back in and skype starts up without rebooting the computer you have successfully fixed the issue with your office 365 files on your roaming profile and conflicts with lync and outlook profile.

Free Windows Admin Tool Kit Click here and download it now
June 4th, 2015 9:43pm

I posted this on the other discussion, but for the convenience here it is.

HERE IS THE UPDATED INSTRUCTION FOR THE FIX.

***I just want to note that if you follow these instructions you will lose items pinned to the task bar.

1. Log user off

2. Log in as admin

3. Uninstall Skype for Business and Office 365

4. Delete all thats in the folder c:\users\<username>\appdata\Local\Microsoft (Click Yes and check click yes to all prompts for delete)

5. Delete folder c:\users\<username>\appdata\Roaming\Microsoft (Click Yes and check click yes to all prompts for delete)

6. Now go to the users profile on the server. And Delete. My Example is: \\<ServerName>\Profiles\<username>\Appdata\Roaming\Microsoft (Click Yes and check click yes to all prompts for delete)

7. Log off admin and login user.

8. Open regedit

9. Delete the following:

a. Computer\HKEY_CURRENT_USER\Software\Microsoft\Exchange

b. Computer\HKEY_CURRENT_USER\Software\Microsoft\MSOIdentityCRL\UserExtendedProperties\<ANYTHING WITH THE USERS EMAIL ADDRESS ON IT>

c. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Identities\

d. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync\

e. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\PST\

f. Computer\ HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Search\

g. Computer\ HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WSMAN\Client\ConnectionCookies\

10. Log user into the portal.office365.com

11. Click the link that takes you to the install now, but first deactivate the computer you installed the 365 on.

12. After install office. Open outlook. Put users password in and once emails start downloading a little bit you can close the outlook.

13. You can now run the skype for business install package (setuplyncentryretail.x86.en-us) or the skype install from the portal.office365.com.

14. After that installs it will let you log the user in.

15. I would do a reboot on the computer.

16. If you log back in and skype starts up without rebooting the computer you have successfully fixed the issue with your office 365 files on your roaming profile and conflicts with lync and outlook profile.

June 4th, 2015 9:43pm

I posted this on the other discussion, but for the convenience here it is.

HERE IS THE UPDATED INSTRUCTION FOR THE FIX.

***I just want to note that if you follow these instructions you will lose items pinned to the task bar.

1. Log user off

2. Log in as admin

3. Uninstall Skype for Business and Office 365

4. Delete all thats in the folder c:\users\<username>\appdata\Local\Microsoft (Click Yes and check click yes to all prompts for delete)

5. Delete folder c:\users\<username>\appdata\Roaming\Microsoft (Click Yes and check click yes to all prompts for delete)

6. Now go to the users profile on the server. And Delete. My Example is: \\<ServerName>\Profiles\<username>\Appdata\Roaming\Microsoft (Click Yes and check click yes to all prompts for delete)

7. Log off admin and login user.

8. Open regedit

9. Delete the following:

a. Computer\HKEY_CURRENT_USER\Software\Microsoft\Exchange

b. Computer\HKEY_CURRENT_USER\Software\Microsoft\MSOIdentityCRL\UserExtendedProperties\<ANYTHING WITH THE USERS EMAIL ADDRESS ON IT>

c. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Identities\

d. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync\

e. Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\PST\

f. Computer\ HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Search\

g. Computer\ HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WSMAN\Client\ConnectionCookies\

10. Log user into the portal.office365.com

11. Click the link that takes you to the install now, but first deactivate the computer you installed the 365 on.

12. After install office. Open outlook. Put users password in and once emails start downloading a little bit you can close the outlook.

13. You can now run the skype for business install package (setuplyncentryretail.x86.en-us) or the skype install from the portal.office365.com.

14. After that installs it will let you log the user in.

15. I would do a reboot on the computer.

16. If you log back in and skype starts up without rebooting the computer you have successfully fixed the issue with your office 365 files on your roaming profile and conflicts with lync and outlook profile.

Free Windows Admin Tool Kit Click here and download it now
June 4th, 2015 9:43pm

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