Every time I open skype for business it gives me an error that says windows has encountered a critical problem and will restart automatically in one minute. Please save your work now. Then in less then 60 seconds the computer reboots. If you have skype for business setup to start automatically when login, then when you login the computer prompts you with this message and reboots. I have to go under msconfig and turn off Microsoft office from loading on startup, so the user can login and work. It also brings up another message that says We're sorry, but Skype for Business has run into an error that is preventing it from working correctly, Skype for Business will need to be closed as a result. Would you like us to repair now? Repair Now, Help, or Close. It doesn't matter what you click cause in less then 60 seconds the computer reboots and the message occurs again.
I have done the following:
1. Windows Updates
2. Ran virus and malware scans
3. Ran ccleaner
4. Uninstalled and Reinstalled Skype and Office 365.
5. Re-created user profile
6. Deleted HKEY_Current_User\Software\Microsoft\Office\15.0\Lync\Whatever folders associated to the computer name and users email/sip.
***Number 6. Was a temporary solution. It allowed the user to login to skype and work, but when the user rebooted there computer and logged back into there computer we got the same message that restarts the computer. I am thinking that the office 365 server is generating these keys at login and creating a problem for the skype to work correctly.
Any thoughts would be greatly appreciated.