Event ID: 1014
Hi, I have found other threads about the same error, but there situation seems different from mine. Sometimes when I am online listening to music or playing a game, I lose internet connection for about 30 seconds, then it reconnects. This happens
about once every to every other day.
First, I contacted my ISP and they sent a technician to my house. He said my router was probably getting overloaded and that I would need to upgrade and buy newer one. He replaced my modem "just incase".
I got disconnected again with the new modem, so I am seeking help online. In system windows logs, this error came up when I got disconnected "Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.".
Again, it reconnected after 30 seconds to a minute.
Additional info on event id 1014:
Source: DNS Client Events
User: NETWORK SERVICE
June 6th, 2011 4:36am
Hello,
Have a look to resolutions mentioned here: http://eventid.net/display.asp?eventid=1014&eventno=10623&source=DNS%20Client%20Events&phase=1
Please post the output of ipconfig /all command.
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June 6th, 2011 9:01am
Hi, thanks for your reply. I looked at the link, and I will try what EventID.Net suggested.
Here are the results for ipconfig/all:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : tampabay.rr.com
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : C0-CB-38-BB-58-CE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6250
Physical Address. . . . . . . . . : 64-D4-DA-03-3B-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 00-23-15-27-8A-5D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-23-15-27-8A-5D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : tampabay.rr.com
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
Physical Address. . . . . . . . . : 00-23-15-27-8A-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : tampabay.rr.com
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : F0-4D-A2-B3-C3-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4030:8ddf:ce0c:a667%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, June 06, 2011 4:20:08 PM
Lease Expires . . . . . . . . . . : Thursday, June 09, 2011 5:47:22 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 250629538
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-89-15-A3-F0-4D-A2-B3-C3-89
DNS Servers . . . . . . . . . . . : 65.32.5.111
65.32.5.112
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:41:1f0:b745:3ae3(Preferr
ed)
Link-local IPv6 Address . . . . . : fe80::41:1f0:b745:3ae3%17(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{FAF00536-408B-4DBC-B9C4-5A3A45BBEF29}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{F0A1AE26-4EB8-4297-98ED-711F3DE42B78}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.tampabay.rr.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : tampabay.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
June 6th, 2011 6:10pm
The technician may have been correct, at least partially. It looks like this is a router or ISP issue, not Windows. That said, there are some things you might try:
Make sure you have the latest drivers for your network card; not the ones from Windows Update or the PC/Mainboard mfg, but rather the ones from the network chipset makers themselves.
Look at the router's model and version numbers; make sure you have the latest firmware for it. If in doubt, post the make, model and version number here and someone will help you find the latest.
Check the WAN settings on the router. Are there DNS servers defined there? Are they the same as the ones shown in your IPCONFIG output? Common practice is to allow the router to handle all the DNS queries (unless you're running your own
DNS server). If the numbers match, try changing the DNS settings in Windows to point to your router and not your ISP's servers.
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June 6th, 2011 8:59pm
Hi,
According the issue, I suggest that you may use “ipconfig -all” to check the IP configuration when the problem occurs. You may post the result here any
time.
As a test, you may connect your computer to the modem, then connect to the Internet. Try to repro the issue.
If this problem disappear, we can narrow down whether the issue is caused by the router.
Hope that helps
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June 9th, 2011 10:35pm