Error while configuring Response Group in lync 2010 through Reponse Group Configuration Tool

Hi,

          While configuring Response Group using response group configuration tool we are facing an unknown error.

          Following is the screenshot.

          Kindly help.

Thanks,

Amit.         


October 17th, 2011 9:52am

HI,

the error message above is not clear. can you type it breafly here?

Thamara.

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October 17th, 2011 9:57am

Hi,

    Well the issue is using Response Group Config tool, after putting in the sip and tel number when we try to click on the play a welcome message check box it gives us the above error.

    Below is the Error:

     Response Group Config Tool Failure

     An unknown error occured. The operation cannoct complete successfully. Pl contact the admin if this problem persist.

 

 

 

Thanks,

Amit.

October 17th, 2011 10:05am
Please check the Event Viewer for any errors.
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October 17th, 2011 10:40am

Hi,

        Found something in the event viwer.

 

Unhandled exception occurred in the Response Group Service Configuration Tool. The operation could not complete successfully.

 

Requested URL: /RgsConfig/CreateWizard.aspx?tid=b9934444-90eb-435d-85a2-359bc9e5d89f

 

Unhandled exception: System.Web.HttpException - Validation of viewstate MAC failed. If this application is hosted by a Web Farm or cluster, ensure that <machineKey> configuration specifies the same validationKey and validation algorithm. AutoGenerate cannot be used in a cluster.

 

Inner Exception: System.Web.UI.ViewStateException - Invalid viewstate.

 

Client IP: Proxy IP Address.

 

Port: 55052

 

User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

 

ViewState: 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...

 

Cause: An unhandled exception occurred.

 

Resolution:

 

Check the exception.

 

Thanks,

Amit.
October 17th, 2011 11:17am

Please try the following solution about the problem:

1, Please make sure the the Anonymous Authentication and Forms Authentication is disabled in the 'Rgsconfig' authentication of IIS manager.

2, Create a Regkey "DisableLoopbackCheck" in the Registry like this:

HKLM\System\CurrentControlSet\Control\LSA
DWORD: DisableLoopbackCheck
Value: 1

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October 18th, 2011 7:09am

Hi,

        We tried all your suggestions but still we are having the same issue.

 

Thanks,

Amit.

October 18th, 2011 8:52am

Do you find the following post and run "iisreset /force" to restart IIS serivices?

http://social.technet.microsoft.com/Forums/en/ocsvoice/thread/adbe4a37-cfcc-403d-8653-ea95d848ec7a

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October 20th, 2011 1:51am

Hi,

     We fortunately got a solution on this, I tried accessing the website from one of our client machines(Win 7) and I we got it running successfully.

 

 

Thanks,

Amit.

  • Marked as answer by Amit Khamkar Saturday, October 22, 2011 2:01 AM
October 22nd, 2011 2:00am

Hi,

       iisreset /force did not help me either.

 

Amit.

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October 22nd, 2011 2:01am

Hi,

I know that this is very old topic but maybe someone will find it like I did.

Adding Lync Server address to the IE compatibility view worked for me.

BR

Bart

June 18th, 2015 8:07am

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