Error upon attempting to download files
Any time I attempt to download Microsoft Office 10 both the trial version and the paid Student fersion from the internet and I always get an error message saying a file in Windows is corrupted and the download failed. The only Microsoft download I have been successful with is all service packs and updates and still have not been able to complete any Office downloads. 2 people need an answerI do too
December 2nd, 2010 11:26am
Hi,1. Are you able to download other files from the Internet?2. From which website are you downloading Office?3. Which browser do you use?Put the computer in a clean boot state and check if you can download Office.Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.How to configure Windows XP to start in a "clean boot" state?http://support.microsoft.com/kb/310353Note: After troubleshooting, make sure to put the computer to start as usual as mentioned under the section 'Steps to configure Windows to use a Normal startup state' in the above KB article.Regards,Manasa P – Microsoft Support.
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December 3rd, 2010 4:03am


