I'm running Windows 8.1 Pro RTM, downloaded from MSDN. I was running Windows 8.1 Pro Preview last week.

 

When I try to install the Music/Video app from the Windows Store, I get: "Something happened and your purchase can't be completed. Error code 0x80070057". 

 

The problem I'm having is specific to those two apps; not sure if the error happens with other apps, but I was able to install Skype, XBox Game and Mail, Calendar and Contacts apps (to name a few that may be related). I was able to install Music/Video apps in Windows 8.1 Preview.

 

I searched all over the Internet and this error code, apparently, means A LOT of things. However, all of them seem to be related to Windows Update. 

 

Things I have already done:

 

-       Run WSReset

-       I checked everything in this list: http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

-       Allow apps to use my location option is enable

-       Reset the Windows Update cache (SoftwareDistribution folder)

-       Made sure I have a payment method associated to my account (I had one already on my account, as I recently purchased an Xbox Music Pass subscription, but it did not appear on the Windows Store in my PC)

-       Followed this tutorial (the apps are not listed as installed):http://www.pocketables.com/2012/10/how-to-fix-fruit-ninja-or-any-other-broken-app-on-windows-8.html

-       Tried this: http://johndandison.com/blog/post/2012/04/05/Windows-8-Metro-Apps-Store-Windows-Update-WSUS.aspx

-       Run the Windows Update Troubleshooter (for Windows 8)

-       Tried another Microsoft Account

-       Restarted the PC (several times)

-       Tried a clean boot

 

So now I have a paid subscription to Xbox Music Pass, but cannot use the app in Windows 8.1.

 

Additional info:

Several entries are added to the Windows Event Viewer when I try to install the apps: 

 

In "System" as error:

Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.ZuneMusic. 

 

In "Application" as information (there are 4 entries similar to these): 

 

Entry 1:

Fault bucket -447141636, type 5

Event Name: WindowsUpdateFailure2

Response: Not available

Cab Id: 0 

 

Problem signature:

P1: 7.9.9600.16384

P2: 80070057

P3: 258AE4BD-202B-48B1-AFCB-FD7025FF2C6A

P4: Install

P5: 101

P6: Unmanaged {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}

P7: 80070057

P8: 

P9: 

P10:  

 

Attached files: 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.9.9600.16384_f3b2df7453db80b547783248c61ddc8259227ba_00000000_1095d204 

Analysis symbol: 

Rechecking for solution: 0

Report Id: a4674d4a-1eef-11e3-8252-0026b680138b

Report Status: 0

Hashed bucket: 28ad90a084285a6dd42c7ed543613c83

 

Entry 2:

Fault bucket -475741696, type 5

Event Name: AppxDeploymentFailureBlue

Response: Not available

Cab Id: 0 

 

Problem signature:

P1: 80070057

P2: 3

P3: 0

P4: NONE

P5: 6.3.9600.16384

P6: 428

P7: 

P8: 

P9: 

P10:  

 

Attached files:

C:\Windows\Temp\AppXDeploymentServer_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.evtx

C:\Windows\Temp\AppXPackaging_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.evtx

C:\Windows\Temp\AppxErrorReport_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.txt

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_80070057_53271a53a7cc8ee7b993899817d0dac1c284133_00000000_19e5cb4d

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: a211a14d-1eef-11e3-8252-0026b680138b

Report Status: 0

Hashed bucket: a0383539d2e678f5f837e648a8a2b137

• Edited by Jorge A. Ramira 9 hours 22 minutes ago

Well, I finally could "fix" this issue. What I did, was:

1) Turn my Microsoft (connected) account into a local account
2) Created a new local account (with administrative privileges)
3) Switched to this new account and converted it to a Microsoft account (using the original one)
4) Deleted the old one

After this, the music app was automatically installed and available after the account's initial setup and I was able to sign in with no problem at all.

The culprit, I think, was an option presented to me during the Windows installation process: I selected to install my PC as a "new PC", but I checked the option "Sync my start screen" (don't know why, actually). As I was coming from Windows 8.1 preview, I think this might have screwed things up a little bit.

During this process of switching from Microsoft accounts to local accounts, I encountered the same problem I saw in another thread: the installed Music app was a "preview" instead of the final app and I was unable to update or uninstall it.

• Marked as answer by Jorge A. Ramira 7 hours 27 minutes ago

Im having the same issue & I tried your answer with no luck keeps having the same issue. Any help would be most appreciated thx.