Error 80070BC9 when installing Windows updates
Hi, I have a friend's Windows 7 machine which has started to show 80070BC9 when trying to install Windows updates. I believe this refers to a "pending update" which needs to be completed before other updates can follow (normally after a reboot). Not just updates are affected, as I can't install other software, such as the Windows Update Agent or AV software. The nearest KB article I can find is http://support.microsoft.com/kb/968440, which seems to match the symptoms exactly. However, I have followed the instructions to the letter, but to no avail. I believe the issue relates to .Net3.5 SP1, as patch MS11-028 (security update for the .NET Framework 3.5.1 on Windows 7 and on Windows Server 2008 R2: April 12, 2011) won't install, but .Net4 will. So, I suspect anything which relies on .Net3.5 SP1 will get stuck in the same way, waiting for this prerequisite patch to install (whatever it is). I have tried the .Net cleanup tool and the reset Windows Update tool, neither fixing the problem. So I need some way of identifying the precise patch which is failing to complete installation and either force it to complete or remove it from the pending queue. I get the following in my CBS.log... 2011-05-03 00:57:22, Info CBS Scavenge: Begin CSI Store 2011-05-03 00:57:22, Info CSI 00001128 Pending transaction content must be resolved, cannot begin another transaction yet 2011-05-03 00:57:22, Error CSI 00001129 (F) E_UNEXPECTED #475197# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x8000ffff] 2011-05-03 00:57:22, Error CSI 0000112a@2011/5/2:23:57:22.675 (F) d:\w7rtm\base\wcp\componentstore\com\store.cpp(4389): Error E_UNEXPECTED originated in function Windows::COM::CComponentStore::InternalTransact expression: ((HRESULT)0x8000FFFFL) [gle=0x80004005] 2011-05-03 00:57:22, Error CSI 0000112b (F) E_UNEXPECTED #475195# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x8000ffff] 2011-05-03 00:57:22, Error CSI 0000112c (F) E_UNEXPECTED #475194# 350954 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0) [gle=0x8000ffff] 2011-05-03 00:57:22, Info CBS Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x8000ffff - Unknown Error] 2011-05-03 00:57:22, Info CSI 0000112d@2011/5/2:23:57:22.949 CSI Transaction @0x1bb2cb0 destroyed 2011-05-03 00:57:22, Info CBS Warning: Failed to scavenge CSI store. [HRESULT = 0x8000ffff - Unknown Error] 2011-05-03 00:57:22, Info CBS Reboot mark refs: 0 2011-05-03 00:57:22, Info CBS Warning: Failed while executing service idle processing. [HRESULT = 0x8000ffff - Unknown Error] 2011-05-03 00:57:22, Info CBS Warning: Failed to execute service idle processing. Error code: 0X8000ffff [HRESULT = 0x8000ffff - Unknown Error] 2011-05-03 00:57:22, Info CBS Idle processing thread terminated normally 2011-05-03 00:57:22, Info CBS Ending the TrustedInstaller main loop. 2011-05-03 00:57:22, Info CBS Starting TrustedInstaller finalization. 2011-05-03 00:57:23, Info CBS Ending TrustedInstaller finalization. And this in the Windows Update Log... 2011-05-03 00:47:22:572 348 414 Agent WARNING: Failed to evaluate Installed rule, updateId = {4AEB5277-44B1-4E7E-B626-6A1FF1168ECC}.100, hr = 80070BC9 2011-05-03 00:47:22:577 348 414 Handler FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability 2011-05-03 00:47:22:577 348 414 Agent WARNING: Failed to evaluate Installable rule, updateId = {4AEB5277-44B1-4E7E-B626-6A1FF1168ECC}.100, hr = 80070BC9 2011-05-03 00:47:22:582 348 414 Handler FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability 2011-05-03 00:47:22:656 348 414 Agent * Added update {56D5FC3D-9AC8-44F1-A248-8C397A24D02F}.100 to search result 2011-05-03 00:47:22:656 348 414 Agent * Added update {A4BB78AF-4016-4769-A96A-08032EFC03B7}.102 to search result 2011-05-03 00:47:22:656 348 414 Agent * Added update {5DA03162-868E-4567-80A2-D046B3FB1B09}.100 to search result 2011-05-03 00:47:22:656 348 414 Agent * Added update {192F27E2-8057-4115-9069-D62B36E5142B}.104 to search result 2011-05-03 00:47:22:656 348 414 Agent * Added update {3E5D82CD-DE97-428C-AB60-AA22B048C083}.105 to search result 2011-05-03 00:47:22:656 348 414 Agent * Added update {184B5E1C-C411-408E-BAEF-A750A77B7715}.105 to search result 2011-05-03 00:47:22:656 348 414 Agent * Found 6 updates and 61 categories in search; evaluated appl. rules of 868 out of 1376 deployed entities 2011-05-03 00:47:22:656 348 414 Agent ********* 2011-05-03 00:47:22:656 348 414 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2011-05-03 00:47:22:656 348 414 Agent ************* 2011-05-03 00:47:22:661 348 414 Report REPORT EVENT: {B9B9CFC1-8BD6-4F7C-83CB-EB3452BA6FF4} 2011-05-03 00:47:12:733+0100 1 161 106 {192F27E2-8057-4115-9069-D62B36E5142B} 104 80070bc9 AutomaticUpdatesWuApp Failure Content Download Error: Download failed. 2011-05-03 00:47:22:661 348 880 AU >>## RESUMED ## AU: Search for updates [CallId = {EF181B22-0A40-484A-83B8-B51EA70C235F}] 2011-05-03 00:47:22:662 348 880 AU # 6 updates detected 2011-05-03 00:47:22:662 348 880 AU ######### 2011-05-03 00:47:22:662 348 880 AU ## END ## AU: Search for updates [CallId = {EF181B22-0A40-484A-83B8-B51EA70C235F}] 2011-05-03 00:47:22:662 348 880 AU ############# 2011-05-03 00:47:22:662 348 880 AU No featured updates notifications to show 2011-05-03 00:47:22:662 348 880 AU Setting AU scheduled install time to 2011-05-03 02:00:00 2011-05-03 00:47:22:662 348 880 AU Successfully wrote event for AU health state:0 2011-05-03 00:47:22:667 348 414 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2011-05-03 00:47:22:667 348 414 Report WER Report sent: 7.3.7600.16385 0x80070bc9 192F27E2-8057-4115-9069-D62B36E5142B Download 106 Unmanaged 2011-05-03 00:47:22:667 348 414 Report CWERReporter finishing event handling. (00000000) 2011-05-03 00:47:22:680 348 880 AU Successfully wrote event for AU health state:0 2011-05-03 00:47:22:682 348 11ec AU Getting featured update notifications. fIncludeDismissed = true 2011-05-03 00:47:22:682 348 11ec AU No featured updates available. 2011-05-03 00:47:27:661 348 414 Report CWERReporter finishing event handling. (00000000) 2011-05-03 01:05:10:934 348 174 AU Getting featured update notifications. fIncludeDismissed = true 2011-05-03 01:05:10:934 348 174 AU No featured updates available. Your collective help would be very much appreciated. Thanks.
May 2nd, 2011 8:24pm

Hi, The error code 80070BC9 means “ERROR_FAIL_REBOOT_REQUIRED”, which stated that “The requested operation failed. A system reboot is required to roll back changes made.” I suggest trying to perform update in Clean Boot. Also, please run the System Update Readiness Tool to check the update issue again. You may select one update to check if it installs successfully. Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 2nd, 2011 11:20pm

Hi, I have followed your instructions, but this did not resolve the issue. The symptom is unchanged. The Software Readiness tool log shows... ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 11.0 2011-05-03 08:21 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 364 No errors detected Thanks.
May 3rd, 2011 3:33am

Hi, Unfortunately, due to time contraints, I am now rebuilding this machine. Thanks
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May 4th, 2011 4:22am

Hi, I understand that it will be inconvenience for the system reinstalling process. But I think the system will be more stable after reinstallation. Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
May 5th, 2011 5:58am

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