HI ALL,i have also same problemi have one hard disk on 2 partition one for XP & for window 7for xp internet is working fine but for window 7 i recvied this message.i serch on google i find this You receive an "Error 711: Cannot load Remote Access Service Connection Manager" error message when you create a network connectioni do that but still recvied this message but i see after restart pc that service is stop and i click start again the service start but after restart the service still not start..Error 7111.The operation could not finish because it could not start the remote access connection manaher service in time.please try the operation again.2. The diagnostics policy service is not running.Thx very muchDB

Hi, Are you trying to create a connection with the wizard of Windows, or any third party connection programs? The default startup type of the Telephony service is manual. Therefore when a connection runs it will start. If you could manually start and stop the service, there should not be problems. If you are trying to create in the Windows wizard, I suspect that the incorrect settings of anti-virus or firewall block the process. Please temporary disable the security programs and try again.Arthur Xie - MSFT

Hi,Thx for reply & help.i want to know the meaning wizard window ? before i alredy have internet connection.i open computer and internet is not working i recvied this message after i delete the account and now i cant create new connection and recive this message Error 711.i m using kaspersky internet security.i have user name & password to create broadband connection.Thx very much.DB

It seems that you do try to create the connection in Control Panel\Network and Sharing Center\Connect to a network. Is it correct? If so, I suspect that the issue is caused by the Kaspersky Internet Security. Please temporary disable it, and then try to connect again. If the issue persists, I suggest that you download the latest wireless network adapter driver from the manufacturer's website. Then remove the existing wireless adapter driver from Control Panel\Program and Features, and install the new driver. After installing, disable the Kaspersky Internet Security and create the connection. The following website can be referred when you try to connect to the wireless connection. How to setup a wireless connection (for Windows Vista) Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

It seems that you do try to create the connection in Control Panel\Network and Sharing Center\Connect to a network. Is it correct? If so, I suspect that the issue is caused by the Kaspersky Internet Security. Please temporary disable it, and then try to connect again. If the issue persists, I suggest that you download the latest wireless network adapter driver from the manufacturer's website. Then remove the existing wireless adapter driver from Control Panel\Program and Features, and install the new driver. After installing, disable the Kaspersky Internet Security and create the connection. The following website can be referred when you try to connect to the wireless connection. How to setup a wireless connection (for Windows Vista) Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Hi,Thx very much for help.i update window agian put the window 7 DVD and solve the problem.internet is working.everything is there nth lost.i just upgrade window not install frech copy.Thx very muchDB

Can you try a clean install please?