Error: 815
I am using Vista and I keep getting this error message 815 saying "error connecting broadband connection WAN Miniport (PPPOE). How do I fix this?Thanks in advance!AnnJoyce
January 1st, 2008 9:15pm

HiEven Iam getting the same error message 815, Can anyone solve this problem? I Know there is no problem in my internet connection as there is no such error when connected other Windows versions other than Vistas.
Free Windows Admin Tool Kit Click here and download it now
January 3rd, 2008 2:15pm

Hi, Thank you for the post. Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct. If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue: 1. Click Start, type user account, and click the User Accounts control panel. 2. In the User Account control panel, click Manager another account. 3. Click Create a new account, type an account name, select Administrator, and then click Create Account. 4. Logoff and logon with the new account and establish the connection to check if the issue persists. Hope it helps. Sincerely, Joson Zhou Microsoft Online Community Support
January 4th, 2008 4:06am

hi please check the modem configuration. and the lan card is disable or enable
Free Windows Admin Tool Kit Click here and download it now
January 14th, 2008 11:43am

hi please check the modem configuration.. and check the lan card status
January 14th, 2008 11:53am

Yes, it works.Thanks...
Free Windows Admin Tool Kit Click here and download it now
January 29th, 2008 7:59am

This was helpful in that the new user connected to the internet without any problem. What can I do to get the other user account to be able to connect? thanks for your help. -Kristin
February 8th, 2008 3:58pm

Dear Joson, My client is a real estate agent who is using Vista Home Premiumon his laptop (OEM installation). When he tries to connect to the cable modem in the office he is getting error code 815. When any of the other agents connect to the same modem they have NO problems ... they are running Windows XP on their laptops ... I have tried your solution listed above and it doesnot work either. Other suggestions? Thanks! HPMAustin
Free Windows Admin Tool Kit Click here and download it now
June 8th, 2008 1:15pm

Hi everyone, I have also been going through the same issues with error 815 when trying to connect to the internet with the vista platform. However, I hope that my solution might work for you as well. After multiple hours on the phone with tech guys they suggested that my modem that I was worked just fine with my old computer that was running XP might be of issue. So we borrowed a friends newer modem and bing we were online. So check your modems they may need to be relaced with newer ones. Hope that helps. Shaun
September 10th, 2008 2:37pm

I am rookie os Pc's can you explain how pls, i have too many problems with error 815...please help
Free Windows Admin Tool Kit Click here and download it now
November 14th, 2008 11:34pm

I think it's not Vista problem. First, log in with administrator account andcheck whether you network adaptergets correct IP address from server.If it's not default 169.x.x.x thencreate VPN connection and try to connect. If it's not connecting then call your provider tech support.
February 13th, 2009 4:00pm

WAY TO EASY FOR ME TO HAVE FIGURED OUT,I HAVE BEEN MUCKING ABOUT WITH THIS PROBLEM FOR DAYS,AND WAS JUST ABOUT TO SPEND $$$ THANKS SANAN045 IT SORTED IT IN SECONDS
Free Windows Admin Tool Kit Click here and download it now
March 29th, 2009 10:10pm

I tried that out too, and it still won't work. Any other suggestions? :-/
July 7th, 2009 2:15pm

SAYAN045 you are a God amongst your kind - I've been f-ing about trying to fix this forever & had given up on trying. Many thanks from sunny (not) England mate. Simon
Free Windows Admin Tool Kit Click here and download it now
July 30th, 2009 5:13am

Actually the error message you encounter is that windows Vista automatically default your connection in broadband connection powered by a username and password (PPPoE). If your connection doesn't have username and password, all you need to do is disable it. 1. Go to Internet Explorer. click on Tools Tab and go to Internet Option. under Connections tab click on option Never dial a connection, then click on Apply. 2. If your using a PPPoE connection, input your username and password. If still persist, check your LAN status, setup and cables. Note: If you have a router you might need to input your username and password to your router and make sure to follow again the number 1 instruction.
December 17th, 2009 12:02am

HOW??
Free Windows Admin Tool Kit Click here and download it now
April 18th, 2010 8:18pm

What if your computer still won't connect to the computer after creating an administrator account? We received the error 815 and are using Vista. "Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct. If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue: 1. Click Start, type user account, and click the User Accounts control panel. 2. In the User Account control panel, click Manager another account. 3. Click Create a new account, type an account name, select Administrator, and then click Create Account. 4. Logoff and logon with the new account and establish the connection to check if the issue persists. Hope it helps."
May 3rd, 2010 2:41am

I am using Vista and I keep getting this error message 815 saying"error connecting broadband connection WAN Miniport (PPPOE). How do I fix this?
Free Windows Admin Tool Kit Click here and download it now
December 23rd, 2010 8:09am

If I try to login in the new account it gets this : ''The User Profile Service service failed the logon. User profile cannot be loaded.'' what do I have to do? Please help me. sebasjuuuh
August 26th, 2011 7:00am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics