Entrust Encryption BREAKS Windows 8 Update and Defender

Programs having issues

  • Entrust Entelligence Security Provider 9.2 for Outlook
  • Entrust Entelligence Security Provider 9.2 for Windows
  • Entrust Entelligence Security Provider Compatibility Kit

Steps to recreate issue.

  1. Load Windows 8 - 64-bit
  2. Install Office 2010 Professional Plus - 64-bit
  3. Install Visio 2010 - 64-bit
  4. Run Windows Update - Install all fix/patches.
  5. Ran sfc /scannow- Everything looks good.
  6. Install Entrust
  7. Reboot
  8. Run sfc /scannow - Shows unrecoverable issues.
  9. Run Windows Update - Error 80096002
  10. Run Windows Defender - Error 0xc000000d

So I'm not sure if this is a custom installer or what the problem is.

CBS.log file : https://skydrive.live.com/redir?resid=B3E7FBD8A311B8BE!139&authkey=!AE6-8FeEq0dm_kE

  • Edited by David-ASUS Thursday, August 23, 2012 8:06 PM
August 23rd, 2012 8:00pm

Found that if I uninstall "Entrust Entelligence Security Provider 9.2 for Windows" the problem will go away.

Plan to contact the vendor for further evaluation.

Glad to know I'm not the only one with the problem.

Thanks Cyber_Defend_Team for the suggestion.

  • Marked as answer by David-ASUS Wednesday, August 29, 2012 2:37 PM
  • Unmarked as answer by David-ASUS Thursday, December 06, 2012 4:19 PM
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August 27th, 2012 5:01pm

Talked with Support, they believe that testing Windows 8 is currently in their QA.
  • Proposed as answer by Kyle Hagerman Monday, November 05, 2012 1:54 PM
  • Unproposed as answer by Kyle Hagerman Monday, November 05, 2012 1:54 PM
August 29th, 2012 2:38pm

After testing I was able to trace the problems caused by installing "Entrust Entelligence Security Provider 9.2" for Windows down to a set of registry keys.  By adding and removing these keys on a fresh Windows 8 VM without entrust, the many issues we were experiencing with Windows 8 could be reproduced and then fixed by removing the same keys (windows update, windows defender, windows troubleshooting, etc...).  So far everything appears to be working after installing Entrust in Windows 8, removing these keys, and then rebooting the machine:

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\OID\EncodingType 0\CryptDllFindOIDInfo\2.16.840.1.101.3.4.2.1!1]
"Name"="SHA-256"
"Algid"=dword:0000800c
"Flags"=dword:00000001


  • Edited by Wallys2002 Thursday, December 06, 2012 3:43 PM
  • Marked as answer by David-ASUS Thursday, December 06, 2012 4:19 PM
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December 6th, 2012 3:41pm

Hi everyone,

The ESPW is also causing problems with Windows 8.1.  It's killing the Apps Store, when logging on with another account.  The all the Apps Store Icon, have an X on them.  Which also kills the sysprep. Entrust actually have a fix available on their site  "eespwin64_92_sp1_173447.msp". 

Also available for the ESPO "eespfmso64_9.1_184940.msp"

Mario

Statistique Canada

  • Proposed as answer by brouillettep Thursday, March 05, 2015 4:37 PM
February 26th, 2015 2:12pm

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