Entrust Encryption BREAKS Windows 8 Update and Defender
Programs having issues
- Entrust Entelligence Security Provider 9.2 for Outlook
- Entrust Entelligence Security Provider 9.2 for Windows
- Entrust Entelligence Security Provider Compatibility Kit
Steps to recreate issue.
- Load Windows 8 - 64-bit
- Install Office 2010 Professional Plus - 64-bit
- Install Visio 2010 - 64-bit
- Run Windows Update - Install all fix/patches.
- Ran sfc /scannow- Everything looks good.
- Install Entrust
- Reboot
- Run sfc /scannow - Shows unrecoverable issues.
- Run Windows Update - Error 80096002
- Run Windows Defender - Error 0xc000000d
So I'm not sure if this is a custom installer or what the problem is.
CBS.log file :
https://skydrive.live.com/redir?resid=B3E7FBD8A311B8BE!139&authkey=!AE6-8FeEq0dm_kE
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Edited by
David-ASUS
Thursday, August 23, 2012 8:06 PM
August 23rd, 2012 11:00pm
It is a compatibility issue, I suggest report this issue to the manufacturer while this forum is being monitor by Windows Team and they will try to look into this.
August 24th, 2012 6:46pm
Also seing this Exact behavior with Entrust 9.2
August 24th, 2012 11:13pm
Found that if I uninstall "Entrust Entelligence Security Provider 9.2 for Windows" the problem will go away.
Plan to contact the vendor for further evaluation.
Glad to know I'm not the only one with the problem.
Thanks Cyber_Defend_Team for the suggestion.
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Marked as answer by
David-ASUS
Wednesday, August 29, 2012 2:37 PM
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Unmarked as answer by
David-ASUS
Thursday, December 06, 2012 4:19 PM
August 27th, 2012 8:01pm
Welcome
August 28th, 2012 3:11pm
Talked with Support, they believe that testing Windows 8 is currently in their QA.
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Proposed as answer by
Kyle Hagerman
Monday, November 05, 2012 1:54 PM
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Unproposed as answer by
Kyle Hagerman
Monday, November 05, 2012 1:54 PM
August 29th, 2012 5:38pm
After testing I was able to trace the problems caused by installing "Entrust Entelligence Security Provider 9.2" for Windows down to a set of registry keys. By adding and removing these keys on a fresh Windows 8 VM without entrust, the many issues
we were experiencing with Windows 8 could be reproduced and then fixed by removing the same keys (windows update, windows defender, windows troubleshooting, etc...). So far everything appears to be working after installing Entrust in
Windows 8, removing these keys, and then rebooting the machine:
Windows Registry Editor Version 5.00
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\OID\EncodingType 0\CryptDllFindOIDInfo\2.16.840.1.101.3.4.2.1!1]
"Name"="SHA-256"
"Algid"=dword:0000800c
"Flags"=dword:00000001
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Edited by
Wallys2002
Thursday, December 06, 2012 3:43 PM
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Marked as answer by
David-ASUS
Thursday, December 06, 2012 4:19 PM
December 6th, 2012 6:41pm
Entrust ESP 9.2 does not currently support Windows 8. Windows 8 support is slated for later this year.
Kyle Hagerman
Entrust PKI Services Support
January 7th, 2013 6:22pm
That kind of sucks for the many users that have switched to Windows 8.
Why does it taking a year to provide Windows 8 support?
Is there that many changes to the underline architecture; Or does the Registry Tweak by Wallys2002 present a real problem?
Especially since those tweaks causes Windows App updates to fail.
Kyle Hagerman, do you need any beta testers?
January 10th, 2013 7:28pm
Entrust ESP 9.2 does not currently support Windows 8. Windows 8 support is slated for later this year.
Kyle Hagerman
Entrust PKI Services Support
Can you provide a more specific timeframe? Q2? Q3? Q4? We have several users on your software and it effectively delays any significant push towards using Windows 8 for our organization.
January 14th, 2013 11:14pm
There's been an update released and it now supports Windows 8.
July 25th, 2013 10:11pm
where do you get this update exactly?
March 26th, 2014 5:03am
This issue is actually happening on Windows 7 devices as well with Entrust 9.1 or 9.2.
Like the previous users have said, if the ESP client is removed, Windows Updates is fine. As soon as ESP is reinstalled and the PC is rebooted.....Windows updates breaks again.
October 16th, 2014 12:04am
I have the same issue affecting one of my Windows 7 workstations. The registry key workaround does fix Windows Update without having to uninstall Entrust 9.2. Looking forward to an official patch from Entrust.
November 26th, 2014 4:59am
Hi everyone,
The ESPW is also causing problems with Windows 8.1. It's killing the Apps Store, when logging on with another account. The all the Apps Store Icon, have an X on them. Which also kills the sysprep. Entrust actually have a
fix available on their site "eespwin64_92_sp1_173447.msp".
Also available for the ESPO "eespfmso64_9.1_184940.msp"
Mario
Statistique Canada
February 26th, 2015 9:16am
Hi everyone,
The ESPW is also causing problems with Windows 8.1. It's killing the Apps Store, when logging on with another account. The all the Apps Store Icon, have an X on them. Which also kills the sysprep. Entrust actually have a
fix available on their site "eespwin64_92_sp1_173447.msp".
Also available for the ESPO "eespfmso64_9.1_184940.msp"
Mario
Statistique Canada
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Proposed as answer by
brouillettep
15 hours 37 minutes ago
February 26th, 2015 2:12pm
Hi everyone,
The ESPW is also causing problems with Windows 8.1. It's killing the Apps Store, when logging on with another account. The all the Apps Store Icon, have an X on them. Which also kills the sysprep. Entrust actually have a
fix available on their site "eespwin64_92_sp1_173447.msp".
Also available for the ESPO "eespfmso64_9.1_184940.msp"
Mario
Statistique Canada
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Proposed as answer by
brouillettep
Thursday, March 05, 2015 4:37 PM
February 26th, 2015 2:12pm
Same problem here...
Mario: Im from Shared Services Canada. Could you please send me the patch?
eespwin64_92_sp1_173447.msp
You can look me up in GEDS... :)
Pierre Brouillette
March 5th, 2015 11:37am
This fix is no longer required. This was addressed last year. Patching up ESP 9.2 SP1 to the latest patch will resolve the issue.
Regards,
Kyle Hagerman
May 5th, 2015 1:33pm
This has long since been resolved. Patch up to ESP 9.2 SP1 and the latest available patch and you will not see the issue.
May 5th, 2015 1:34pm